"We reset your site's DNS zone file on our end, but that still did not correct the problem. It seems that the site has become corrupted. We can resetup the account for you but it will require a total deletion and re-installation of the site."
spend two years working on something every day and then this happens. it's been worse before - they actually lost a full week's worth of work on me once and didn't have a recent backup.
You know who I miss most? Kitty Star. Just where did she go? She sponsored me (I make it sound like an AA meeting) and then she dumped me. Where's the love, I ask you?
It seems like all providers are the same. last time I upgraded my hosting they said they would take care of moving all of mysite to the new server and everything would be fine, then they proceeded to fucking everything up. I had to rebuild the damn thing from scratch. fortunatly I had recent backups...