Echo is a great company, I am currently running an Indigo IO card in my laptop.
The output jack on my Indigo card became loose and kept knocking itself into mono, meaning I'd have to jiggle it every 60 seconds. Very annoying.
I called up Echo and talked to a guy, explaining the problem. I told him my card was a full year and a half out of the warranty, which he said didn't matter.
I spent $5 and sent the card all the way to California, they changed out the jack and sent it back to me. Completely free of charge. They changed out the jacks on an out-of-warranty card and even shipped it back to me for free.
I know that may seem like nothing to some guys, but I greatly appreciated it. I'll stick with them till the day when I can go pro and buy Apogee converters and API preamps. Lol!