The Web Master & people handleing this were out of town at the Namm Convention, this past week. So I'm sure this is why there was a delay in getting back to you. I'm sure you'll hear from them soon, I will bring it to there attention as well.
We apologize for the inconvenience and I'll try to find out what happened. I will let the person handling the merch orders know.
I can't look up anything for you because I have no idea what your 'real name' is. I also need the 'date' when you placed your order, and 'what' you ordered. Write me at: