I've ordered about 5 or 6 guitars from them over the last 2 years and normally they were excellent to deal with. Regular updates on the status of the order and I'd have the guitars within a week. But the last 2 I ordered, I wasn't overly impressed with the service. Delays in status updates, my questions answered with usual standard replies and so on.
One thing I will warn people about, I bought a B-stock Washburn Dime 2ST and it arrived with no tremolo arm or allen keys or anything. When I questioned this, they told me that because it was B-stock, it wouldn't come with any extras. Now I wouldn't consider a tremolo arm an extra, I'd consider it a pretty necessary part of the guitar. They told me that I could order one off of the site except that the only arms they stock are Fenders which don't fit the Dime 2ST. So if anyone is considering purchasing a B-stock or C-stock guitar from, make sure that you're getting everything you expect first.