- Nov 24, 2002
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Being a metalhead can be sometimes a big drag, ya know?
I bought 99.7% of my albums online and a big chunk of them with CD Universe. I found that shipping them to my local P.O. Box is cheaper than to Miami, FL and then by courier to Costa Rica.
On October 28th a haul was shipped (let's called shipment A), and on November 18th another one (shipment B). I'm waiting for both at this moment.
Up to now I had never lost a shipment, and the delivery time is pretty acceptable (around 9 days).
But something did happened since shipment A sadly never arrived. So I enquired with CD Universe if there was a way to track it and instead they offered me to re-ship it or return the money...ASTOUNDING! I mean that's class in customer service, isn't it?
So I humbly asked for a re-shipment and in less than 24 hours they did it........except that they shipped B
. So now I'm awaiting 3 damned shipments:

I bought 99.7% of my albums online and a big chunk of them with CD Universe. I found that shipping them to my local P.O. Box is cheaper than to Miami, FL and then by courier to Costa Rica.
On October 28th a haul was shipped (let's called shipment A), and on November 18th another one (shipment B). I'm waiting for both at this moment.
Up to now I had never lost a shipment, and the delivery time is pretty acceptable (around 9 days).
But something did happened since shipment A sadly never arrived. So I enquired with CD Universe if there was a way to track it and instead they offered me to re-ship it or return the money...ASTOUNDING! I mean that's class in customer service, isn't it?
So I humbly asked for a re-shipment and in less than 24 hours they did it........except that they shipped B
- the one which got lost (or stolen) and I wanted
- the one which is still on time (and I wanted too)
- the one I don't want, or need or will replace the missing one
