I pre-ordered the DVD last evening. Amazon said it would be shipped on Nov.5th! So I wrote them an email asking why such a delayed shipment since the DVD comes out on the 26th....
This was their response:
Thanks for writing to Amazon.com.
I am extremely sorry for the inconvenience caused to you due to the
delay in shipping your order and i do understand your frustration in
this matter.
As a representative of Amazon.com, I want to assure you that we value
our customers' trust above all else--it's the foundation on which our
company was built. Please know that we'll continue working hard to
ensure that you receive accurate service, and to minimize the chances
of anything like this occurring again.
"Enchant - Inside Out" has proven to be a very popular item.
We have many customer orders for this item, and we've just begun
receiving copies from our suppliers. We are filling orders as
quickly as we can on a first-come, first-served basis.
We expect to ship your order in the next few business days. On the
date of shipment, we'll send you an e-mail message confirming the
date, contents, and method of your shipment.
Again, we are very sorry for this inconvenience. We appreciate your
business and hope that we will see you again soon at Amazon.com.
Please let us know if this e-mail resolved your question:
This was their response:
Thanks for writing to Amazon.com.
I am extremely sorry for the inconvenience caused to you due to the
delay in shipping your order and i do understand your frustration in
this matter.
As a representative of Amazon.com, I want to assure you that we value
our customers' trust above all else--it's the foundation on which our
company was built. Please know that we'll continue working hard to
ensure that you receive accurate service, and to minimize the chances
of anything like this occurring again.
"Enchant - Inside Out" has proven to be a very popular item.
We have many customer orders for this item, and we've just begun
receiving copies from our suppliers. We are filling orders as
quickly as we can on a first-come, first-served basis.
We expect to ship your order in the next few business days. On the
date of shipment, we'll send you an e-mail message confirming the
date, contents, and method of your shipment.
Again, we are very sorry for this inconvenience. We appreciate your
business and hope that we will see you again soon at Amazon.com.
Please let us know if this e-mail resolved your question:
