Paxo - Regarding Vince - I completely agree with you. He can only inform us of what he is supplied with. We cannot personally blame the guy for this problem.
As for the band not taking the Website seriously - I'd like to think that this was not true. But, if this is the case, the band will almost certainly feel the repercussion of this in the long term. The internet is becoming a major source of income for bands more and more as time goes on, particularly for bands - like Saxon - that have a deep history, a strong fan base, but very little airplay and exposure. Internet based media is becoming the main resource, and lifeline, for bands like Saxon. This is a very sad condition for the music industry to be in, but it is a fact!
Basically, if a band does not take their fans' opinions and feedback seriously, the band will lose touch with its client-base and, therefore, lose business. Ultimately, this can only lead to negative aspects of the band and its future.
I, personally, do not think that Biff and Co have let this happen, but they DO NEED to find the time and energy to correspond with the people willing to maintain and perform the related websites, or this problem will manifest itself.
I know I may bore some of you about this but, a few years ago, Marillion were a band that were destined for the junk pile. But they utilised the internet and exploited every thing it had to offer. Last year, Marillion had a Top 10 single and TWO number 1 singles in the Download charts (this poll is now considered more credible than the commercial charts when it comes to decent, adult-based music!). Marillion went onto sell 2 versions of their latest album, resulting in more financial benefits and received a huge round of applause from the entire media (and I mean 'Everyone'!!)
The most important thing is that the fans were kept very, very satisfied and the band made enough money to prove that it was a worthwhile project for all concerned!
I'm not saying Saxon have to copy this method, but it is undeniable evidence that a band can do very well, on a commercial and quality level, without having to gain airplay and commercial exposure. It simply came down to communicating with the hard-core fans!!
On another note, maybe we can look at the communication links that we have with the band and see how we can improve them?
Vince, any ideas?