Glyph harddrive owners: I need your help!

[jipchen]

Just got my new GT050Q (500gb), and here's my question: After turning it on I was quite surprised because the drives were said to be super quiet.. Well mine is not. Of course you can hear the cooling fan, more precisely you hear the air moving. Yes, strange paraphrase, but there is a second loud noise (which is not the harddisk itself) made by the fan: Some high hum.. like something is clattering very fast. I know it is the fan, but my question is whether this is normal or the fan is defective. Perhaps it scrapes somewhere it shouldn't..
I can make the noise quieter by pushing against the fan(frame) with a screw-driver.
I never had a fan as small as this one, so perhaps I'm just not used to this high-freq clattering sound?

(The sound is really annoying, my MBP is super super quiet and the only loud thing in the room is this harddrive. Goddamn i paid 240€ for a drive that was supposed to be that expensive for being quiet and fast. )

 

[jipchen]

Nevermind, just called Glyph Europe and they said it's probably a defective fan and they will replace it within 48 hours. Good service, at least.
I don't seem to have much luck with my gear recently..

 

[drew_drummer]

Open it up and take a nice look at your Seagate drive

 

[AdamWathan]

Mine is loud as fuck too when I turn it on, didn't use to be that way. I will call Sweetwater I guess soon... It quiets down after a bit but ever since I started carting it around with me in it's carrying case it's gotten louder.

 

[jipchen]

Open it up and take a nice look at your Seagate drive

Yeah, I am aware of that.
But Seagate warranty is shit - Glyphs warranty, customer service, data recovery, within-48-hours-replacement-in-advance is the epic win.

My other external HDD is a LaCie. Everything was fine until it was suddenly broken (after 2 months). It took 3 weeks and about 100 mails and LaCie said from the beginning "We will repair it but all data will be deleted by us (!)".... Thanks LaCie.
And the replaced harddisk makes strange noises again. I never even touched it after placing the harddisk on my desk. And it gets fucking hot, the Glyph most probably won't.
Plus the LaCie is so LOUD (I only turn it on for time machine)

 

[pipaguapique]

OH BOY!! welcome to the glyph experience!! haha

i bought mine (GT050Q 1TB) about a month ago...and it died a week later in the middle of a bands album session. I had to send it to New York because the board was fried. they made me pay for shipping!!! and i live in mexico!! so imagine. i ended up paying around 200 dollars!! i could have bought another one!! their communication via email was horrible. once i knew they got it, it was supposed to be there for 2 days at the most, and it took them a week. i called the 800 number and their offices were closed for that entire week!! finally they sent it back and now its working like a charm. no noises and no more frying.

 

[jipchen]

-.- Shit, aren't there ANY companies that don't treat you like shit anymore?
Of course electronic products sometimes die, no matter how expensive they were. But still.. it sucks if you payed like the quadruple price hoping you will avoid exactly this event.
I called them and a guy picked up immediately (they have a service center in germany) was very kind and promptly answered my email after the call. I'll see whether he will be as fast as he said. He also offered me to send me a new fan, but I'm honestly too lazy to fix it myself