Even though their attention to driver stability and updating is great, their costumer service/forum is definitely sub-par. I've also heard (amongst other places, in here, look it up) that their warranty service is very much lacking.
Having said that, my FF800 is very reliable, been getting a BSOD with Win7 every time I turn on my Korg syth these last days, though, but I guess that's my bad for not updating to 3069. Going to do that right now in fact, I keep forgetting so.