i´m having some trouble after upgrading some stuff including wavelab and waves platinum and got the most retarded answer from waves at all:
retarded Waves
- Thread starter MetalSound
- Start date
darthjujuu
Member
Jarkko Mattheiszen
The FU guy.
guitarguru777
Member
JeffTD
Senhor Testiculo
It makes sense, to an extent - the cost of testing and troubleshooting, as well as providing support, would be 100% more than the original for every additional language.
That said, it's not like changing the language actually changes the coding structure or would introduce any huge errors (shouldn't, in any case) - no real reason not to support them, at least not unofficially!
That said, it's not like changing the language actually changes the coding structure or would introduce any huge errors (shouldn't, in any case) - no real reason not to support them, at least not unofficially!
guitarguru777
Member
Ya the language thing is not on the code side at all so it makes no send to me since "Alternative Language" is just a layer thats sits on top of English Language windows. Its not like you code in any language other then english.
darthjujuu
Member
yea that can't be right. escalate the issue to someone else, you musta got a new CSR on his first day.
It wouldn't matter, it's not their personal opinion on the issue that they give you but a response deemed appropriate by the powers that be at Waves. Just like when you call for tech support for so many things these days and the guy on the other end of the line is reading, horribly, from a scripted manual asking you if you have turned your device on.
Jind
Grrrr!!! (I'm a bear)
- Mar 7, 2009
- 2,542
- 0
- 36
Yes indeed - tech support is a series of logic trees these days and God forbid you go off script:
You call tech support and upon calling the "tech" (tee hee) screen has the following prompts:
Step 1: Greet Customer with "Hello, my name is Sally - what is your full name and what product are you calling about"
......Various steps that ask you the same personal information over and over......
Step 10: Is the computer on (Y/N) if Y then go to step 11, if N inform the customer to turn computer on.
Step 11: Is the OS language US English (Y/N) if Y go to Step 12, in N inform customer that we only support US English.
Step 12: Blah, Blah, Blah
This is seriously what the majority of product support centers do these days.
In regard to the original question and answer from "tech" support, language support did change in Windows Vista/Win 7 from the previous methodology of the OS being coded in to a particular language - see this article. Has this had an impact on "supported configurations"? Who knows, but one would think it would make things easier.
actaually, i have to say that i have a mixed feeling of waves support. i knew some guy who worked there and i had his email adress.
once i had a problem i emailed him and he called me back and spent several hours (!) on the phone until my problem was solved.
unfortunately he doesn´t work there anymore (i wonder why...)
the same thing happened a few days ago where i couldn´t install the new version of waves because an old version couldn´t be deleted from my pc. i got a call from the company and they solved the problem within 20 minutes.
but now there seems to be a problem (again....which is really annoying) with new wavelab and vst3 and i got this ridiculous answer (among many others). it seems that they didn´t even care to read my emails.
once i had a problem i emailed him and he called me back and spent several hours (!) on the phone until my problem was solved.
unfortunately he doesn´t work there anymore (i wonder why...)
the same thing happened a few days ago where i couldn´t install the new version of waves because an old version couldn´t be deleted from my pc. i got a call from the company and they solved the problem within 20 minutes.
but now there seems to be a problem (again....which is really annoying) with new wavelab and vst3 and i got this ridiculous answer (among many others). it seems that they didn´t even care to read my emails.
egan.
daylightdies.com
Lie? Years ago I had a hard drive fail and Dell refused to go through the support procedures b/c I had changed the OS. I called back 20 minutes later and lied my ass off b/c I knew my "violation" was totally unrelated to the problem. Alternatively, don't lie and run in English temporarily.
amarshism
Member
kernelxsanders
Bam Bam Boogie Bear!
i was just getting ready to post a similar thread. i just tried upgrading by adding more waves plugins to my hard drive, and now, NONE of my waves plugins work. it says "please reinstall waves to use WaveShell". wtf???
of course they are. wavelab is made by steinberg and waves is....well waves. :Smug:
from my experience it´s best to uninstall all previous versions of waves and then install the new plugins. be sure to use the latest ilok driver (or the matching as the newest driver doesn´t seem compatible with waves7 r10....).
