Ok guys, I have a RME Fireface 800 and lately some of the analog inputs and outputs in the back of the unit are showing a big decrease on their levels.
First it was analog input #3 ... some day it started showing a considerably lower input level than the rest (discarded every other factor). Three months later the same started to happen with analog Input #2.
Outputs: first it was analog output #2 (right channel of the first stereo pair), and now Analog outputs #4 and #6 are also lower. What got me kinda worried is that they are all the right channel of their respective stereo pairs ... could it be just coincidence?
I thought it could be a dirty jacks case, so I sprayed a bit of contact cleaner on a male ts connector and then I worked it in/out repeatedly into the aforementioned jacks, but the problem persisted. I noticed that when I get the plugs (ts, unbalanced ones) halfway into the jacks the level increases, but once they are sitting on their "normal" position (all in) the level decreases.
I thought it may have been moisture, being the unit in a room with no curtains during winter (yes, I'll keep it away from the window and I will put some heavy curtains from now on ... I swear), so I carefuly opened the unit and used a hair dryer (withing a reasonable distance to avoid heat) for 1/2 hour a day, during 4 days, trying to get any moisture out of the jacks. I also kept it in a warm room into its box with 3 silica-gel bags inside ... still nothing.
I asked at the RME forums and, as it was predictable, all I get is "send it for repair to your local distributor" .. problem is that the distributor's service (videomedia= fuck them) is SHIT here in Chile (I'm trying to talk with the support people for week now and I still cannot get one fucker to talk to me), so:
I wanted to know if anyone has ever had this kind of problem with their Firefaces, and mostly, if anyone has attempted to repair it themselves. Any feedback will be appreciated. I won't do anything stupid, I promise, but I was wondering if this is just a matter of cleaning in a certain way, or maybe tightening some contacts .... whatever.
Cheers and thanxalot dudes!
First it was analog input #3 ... some day it started showing a considerably lower input level than the rest (discarded every other factor). Three months later the same started to happen with analog Input #2.
Outputs: first it was analog output #2 (right channel of the first stereo pair), and now Analog outputs #4 and #6 are also lower. What got me kinda worried is that they are all the right channel of their respective stereo pairs ... could it be just coincidence?
I thought it could be a dirty jacks case, so I sprayed a bit of contact cleaner on a male ts connector and then I worked it in/out repeatedly into the aforementioned jacks, but the problem persisted. I noticed that when I get the plugs (ts, unbalanced ones) halfway into the jacks the level increases, but once they are sitting on their "normal" position (all in) the level decreases.
I thought it may have been moisture, being the unit in a room with no curtains during winter (yes, I'll keep it away from the window and I will put some heavy curtains from now on ... I swear), so I carefuly opened the unit and used a hair dryer (withing a reasonable distance to avoid heat) for 1/2 hour a day, during 4 days, trying to get any moisture out of the jacks. I also kept it in a warm room into its box with 3 silica-gel bags inside ... still nothing.
I asked at the RME forums and, as it was predictable, all I get is "send it for repair to your local distributor" .. problem is that the distributor's service (videomedia= fuck them) is SHIT here in Chile (I'm trying to talk with the support people for week now and I still cannot get one fucker to talk to me), so:
I wanted to know if anyone has ever had this kind of problem with their Firefaces, and mostly, if anyone has attempted to repair it themselves. Any feedback will be appreciated. I won't do anything stupid, I promise, but I was wondering if this is just a matter of cleaning in a certain way, or maybe tightening some contacts .... whatever.
Cheers and thanxalot dudes!
