I have not been able to think of a way to clear my name without feeling like it was spam in the forums, but there has been need for explanation as to what happened.
To summarize:
Two out of twelve loadboxes that I built had issues with them. They were built side by side to each other and as such had the same problem. The problem was as that time I was using less than stellar soldering equipment and solid wire instead of stranded wire and the circuit board like other companies were floating in the enclosure and not anchored solid. One of the customers decided to repair a broken lead himself, soldering the broken lead to the wrong node which resulted in the unit catching fire. I offered to do repairs even though I didn't need to since it was a void of warranty from unauthorized repair, but I tried everything I could to make it right before cutting ties when I was threatened with a dispute which I have thus won since then. The other user has intermittent problems but refused to have it repaired due to customs.
After those units I completely redesigned the boards. I went solder-less on the board leads and began using mounts to further remove stress on the solder joints. Not only that but I began wet soldering, changing the equipment used and they have been a lot more reliable, and by a lot, I mean, throwing loadboxes off of two story buildings and still working without a scratch stepping/stomping on them, storing them in freezers and ovens. It is safe to say after those two units that went bad, I did recall what I was building and spend large amounts of money to refine the quality of what I build. As a result I have not had a problem since. It has been unfortunate that the very few that did have problems were as vocal as they were, especially the one who did most of the damage to his by trying to repair it himself, then have the nerve to blame it on me. A simple connection coming loose is simple for me to fix, setting the thing on fire because the owner tried a cob job repair is not my fault. Likewise it wasn't a common issue, the vocality of the few unsatisfied customers made it seem worse than it was.
EDIT: Something I feel that I should add is that in both cases, both customers threatened in attempted coercion to break not only US law but international law or even illegally try to con me out of fear only for what, because I wouldn't and couldn't make their demands. At the end of the day, I am human, I made two mistakes out of many units that I have built, should I be demonized and sentenced to damnation for the mistakes I made in the past, all which I am aware of and have learned from those mistakes. Why should my name be that horribly soiled when my error rate for a budget company is marginally small? I am entirely upset that people would do all they could to paint me out as evil reincarnated when I am trying to do something I love, trying to better myself and provide the best back breaking service that I can. I am not unreasonable, I do everything I can to make everyone happy, I don't want a single unhappy customer. I have my financial limits sure but I do whatever is in my power to make better products and make non working products correct, even if I have had now 9 units out of 12 in a row that have had no issue. It is safe to say I have fixed the mistakes of the past and have done everything I could possibly for the 2 mistakes I did make. I am only human, I am already haunted by my mistakes, I would wish nothing more than to put them behind me.
