"Hi All,
Sorry for this relatively slow response post to what is clearly a headline issue for many DUC citizens – the thread arrived ahead of the actual launch, and I didn’t want to post until after we’d got the official news up on our own website, and given it time to propagate around the world a little.
As several posters have concluded, our intention with the 003 family was to provide a refresh of an already successful product. This is a smaller scale effort than some of the projects we do at Digidesign, and the decision to approach it this way limited our freedom to innovate with features, or change the price.
Why would Digidesign choose to just do a refresh? It’s certainly not our first preference: we’ve come into our current position in the creative world of audio on a foundation of innovation. We’re wired that way still. Even a relatively large company like Digi still has to make tough trade-offs over what to spend time on however, and since the 002’s continue to fit the bill for many users, we decided to go with a refresh. This left us free to pursue some other projects we’d long wanted to do, like the Mbox2 Pro, Mbox Mini, the Profile live console, a lot of Pro Tools feature development, and a bunch of other things I can’t talk about yet.
Despite the constraints of doing a “refresh only” project, we still worked at making improvements to every aspect of the design that we could.
The I/O complement had to remain the same, so the differences in that area are relatively few. The biggest change is in audio quality. The mic pres were completely re-designed, and we upgraded their dynamic range by almost 6dB, and their distortion performance by almost an order of magnitude from 0.004% to 0.0007% (note the three zero’s after the period.)
We found several ways to enhance the 002 control surface as we re-worked it for 003: it now includes dedicated automation controls, and you can use the meters to provide an auto mode status display. The 2-line display provides much better visual feedback for all functions, allowing you to see 6-character channel names at the same time as parameter value readouts. With a jog/shuttle wheel and an external clock input, the product is more at home than before in post production environments. And the updated MIDI mapping mode will make controlling other MIDI apps and devices much more fluid for music producers.
Despite these changes, I can see how this intro is disappointing to existing 002 owners who were looking to upgrade to a product that would take them to the next level. We don’t mean to limit anyone’s options, and clearly the 003 family is not intended to serve that “step-up” purpose – it’s for new users. We understand the desire, though: we are hard at work on products which will allow people to move beyond today’s LE family (whaaaat! like I said, I can’t talk about that stuff!)
I hope this post helps with understanding our moves (I know it won’t help much with the disappointment) and that we are thinking along the same lines as many of you. Despite some of the harsher comments, I’m glad we have such a passionate and engaged customer base – it makes the communication open and easy.
One last note: some of the posters on this thread were concerned that 002 support will be going away with Vista. As we state elsewhere on our website, we’re beavering away at Vista support right now, and I’m glad to confirm that 002 will be fully supported in the forthcoming Vista-compatible release of Pro Tools.
- David
Senior Director, Product Marketing
Digidesign