"Hello Peter... What's happening. Uhh... We have sort of a problem here... Yea... You apparently didn't put one of the new cover sheets on your TPS reports..."
"Hmmm... Yea... Ya see we're putting the cover sheets on all TPS reports now before they go out. Did you seeee... the memo about this?"
"Yea... If you could just go ahead and make sure you do that from now on that would be great.... And uh... I'll go ahead and make sure you get another copy of that memo... Okay? Byebye now."