ALSO Here's a couple pointers if you're coming to me for computer help:
1) DO NOT talk to me like I'm five years old. I can't believe this is an issue.
2) Be concise, but thorough. "My computer is broken" with no further info is unnacceptable, but "Word won't display this picture of a monkey that I am working with for this book about animal science, and the author is being a total pain and not delivering all the chapters on time and I don't know how we're going to make the Tuesday deadline" is TMI.
3) If I'm in the middle of explaining pertinent information to you, DO NOT INTERRUPT ME.