it's ok... not anyones fault. (at least none of yours)
human services just talked to her, and they are taking care of utilites and food for the time being (yea!). and her church is taking care of the house payments (yea!).
but HS has a list of things she needs to do NOW or they can take the kids (boo). i guess the list is normal, no-brainer stuff, but still... not a good time for pressure like that.