Those aspects were appealing (ball bearing pivot points and the 10/90 neck), but in the end they just don't make that much of a difference to me. My musicman (axis super sport...best fit, feel, and tone I've ever found in a guitar) is as solid as a guitar would ever need to be. I travel a lot between Montana, Minnesota, and the East coast (VA, MD, and DE) and despite the neck being unfinished, I've never had to give it more than a 1/4 turn or less (if at all) on the truss rod. And with EBMM's truss rod design, it takes all of 2 seconds to do. I was really sold on the idea of ball-bearing tremolo designs for a while. I still think it's a great design, but most people (myself included) don't have the need for it. A well made knife edge trem (I.E. NOT recent Ibanez trems) that is properly set up is more than sufficient enough and doesn't require much maintenance to keep it that way.
I agree 100% though about how great Patrice's level of interaction is. Sterling Ball is similar. Granted not to the same degree...but he's also running a much larger company and has more to handle. While I love the way he runs his business, appreciate all he does for his customers, and respect the guy for his ethics...I do think he is a bit of an ass at times and can be overly defensive of his products. If I were to put my sef in his shoes though, I guess I'd be the same way. John Suhr is another standup guy. Extremely humble and always willing to go the extra mile for his clients. In my opinion, nobody puts out guitars with the same care, quality, and attention to detail as he does.
Overall though, I think comparing instruments at that level is like comparing different shades of black. You know you're getting a top notch instrument with either company...just a matter of finding one that feels right in your hands.