Brand new. I've been through so much fucking shit for this unit. Got scammed 330 a month ago and had to wait 3 weeks for eBay to settle it, now I finaly get one from another dealer and it doesn't work. It was brand new still in the shrink wrap, plug it in, install the software, restart, nothing. Tried on my hackintosh and on my pc, which both of my fp10s run great on.... What is the deal? I am using the correct installer (10.6.2 for the mac and windows 7 64bit for the laptop). I am really at a loss for words. Is there a chance I have a defective unit? Is there firmware fried? This happened to one of my fp10s, and I had to send it back to presonus.