Day 4. Zero reaction!
Money gone, software not working, so-called support didn´t answer to any of my mails.
Why dont you give them a call?, also check your junk mail. They answer me 3 days after I sent them an email but my problem was already solved by them. Their answer was pretty good(I had a problem downloading so they told me they would extend my download period until I got all the files)
Give them a call, I'm sure they'll give you a solution