Blu-Ray or HD-DVD

[Dark One]

And those extended warranties SUCK! I bought a vacuum cleaner from them once and they told me the extended warranty would cover everything blah blah. Of course, the fine print then confirms that they have to attempt to fix it 3 times before they can replace it with a new one. That's me driving back and forth every few weeks to keep getting the fucker fixed. When they decided it couldn't be fixed, they decided I could swap it out for a new one at the same price. However, the model was about 4 years old and nothing in the store was comparable aka much more expensive. So I had to pick a new one and pay extra to make up the difference.

Fuck Best Buy.

Yep, I had a printer short out for absolutely no reason (it had nothing to do with a storm surge) and I actually was previously suckered into their extended warranty for it. I thought "wow, I might finally have a use for one of these things." When I brought the printer to the store they indicated it was due to a storm surge and therefore they wouldn't cover it. There hadn't been a storm in a month and the printer was working fine up until that week. When I explained this, they didn't even try to listen. Simply..... "next".

Fuck Best Buy.

 

[Dark One]

Absolutely love Best Buy. Knowledgeable sales staff, good prices... and a FANTASTIC return policy.

You're using the Best Buy from the Bizarro Jerry episode of Seinfeld, that's the only reasonable explanation.

 

[Chromatose]

The employees of the Circuit Citys I've been too are terrible, usually there's a few running around but when I need assistance they seem to do what they can to ignore making any sort of contact. However, their prices are great so I like to go there from time to time.

I wanted to get some cheap speakers a while back, and it took a lot of tracking someone down just to get any help, since they didn't keep the speakers on the shelves. Each employee was like "oh that's not my department, you need to talk to so and so", until eventually someone said "oh yeah that person is in the back I'll go send them out" then I just had to wait it out. And then buying laptops, they do what they can to try to sell you every little thing imaginable, and don't take no for an answer, you just have to keep saying "No!" until they tire themselves out from talking so much.

Nuts to Best Buy in general, but I'll still shop there when it's all that's in the area.

The winner store though is FRY'S!

 

[lurch70]

i think the only thing that sales people get a cut out of ARE the extended warranties ...

sales people are lousy at both mega chains ... usually only the PC dept nerds know their stuff.

 

[lurch70]

so Netflix just sent me an email that they will offer unlimited plays of their movies that you can play through their website (in response to Apple's new ITunes d/l movie announcement today I would think)

so I have this cool idea ... since I have a wifi network in the house, will hook up my laptop to my bedroom HDTV lcd and play movies from the Netflix site whenever i feel like it

 

[Conspicuously Absent]

usually only the PC dept nerds know their stuff.

Hahahahhaa, you're fucking joking right? Those douchebags are clueless.




And I think I remember reading something evil about that netflix thing, lemme see if I can dig it up.

 

[Conspicuously Absent]

Absolutely love Best Buy. Knowledgeable sales staff, good prices... and a FANTASTIC return policy. Best Buy rules!

You are truly the first and ONLY person I have EVER heard say that. I can't count how many horror stories I've heard.

And knowledgeable sales staff, I've bought shit at best buy 4 times, out of those 4 times, the staff has basically talked out of their ass. I was helping my cousin pick out a laptop, we'd narrowed it down to a few options over the web and wanted to check out the feel of them.

Next thing you know some moron starts babbling off some "Techno" babble, aka "flux capacitor" shit. I answer with some educated statements, and he switches to at least real words, and continues to talk shit, before I tell him to fuck off.

Later on, that lap top had some problems, and my cousin took it in, and they told him his video card wasn't working wrong and were going to charge him $600 to fix it. Even though it was still under warranty. He couldn't pay that so he had me take a look at it.

What was the real problem? Corrupt boot.ini File.

Fuck best buy. Fuck them in their stupid asses. [ame]http://youtube.com/watch?v=_jSMTcx69-Q[/ame]

 

[Conspicuously Absent]

Circuit City just sent me an email with $150 HD-DVD players ... they must know something

Hoping to stop the inevitable, Toshiba has slashed the price of entry-level HD DVD players to $150 — down from the previous $300.

http://www.forbes.com/technology/2008/01/14/toshiba-hddvd-bluray-tech-cx_pco_0114paidcontent.html

 

[General Zod]

You are truly the first and ONLY person I have EVER heard say that. I can't count how many horror stories I've heard.

I work in IT. And all the geeks around here do their shopping at Best Buy (unless it's hardware, then it's newegg.com). Perhaps the store in Princeton is better run than most. However, I went in with a ton of technical questions when I bought my HDTV, and also a few years ago, when I bought my stereo speakers. They knew their shit. And as I said, their return policy is phenomenal.[/quote]

Zod

 

[Conspicuously Absent]

you must live by the only decent best buy on the planet. The one that steals all the good employees from the others. Every other store has a shit return policy and clueless staff that tries to feed you bullshit lines.

You lucky douchebag.

 

[EricT]

I have a friend who works at a Best Buy out here. Every time his laptop breaks he asks me to fix it. When I ask why he doesn't have his "homeboys" at Best Buy do it, he responds "Do you honestly think they know what the hell they're doing?" We laugh.

I use new egg, personally. Fast shipping, they work with you quickly to resolve problems and get shit RMA'd (on the other hand, some companies you have to go through in the RMA process DON'T... I'm looking at you CORSAIR), and the best part is that all the specs for any item are laid out in a nice table for me. I like that. I'd rather see a table than listen to some kid who networked his XBOX to his house and suddenly thinks he knows everything about hardware/software try to describe an item to me.

 

[Conspicuously Absent]

yeah. the parts for my new computer I priced out using hardwareschotte.de (a price comparison site) and then picked up in the stores (with a rpoduct code) and I had a few of the lighter parts sent to me. I chose my video card based on its RMA policy and driver support. (and how people have experienced these things)

 

[General Zod]

I have a friend who works at a Best Buy out here. Every time his laptop breaks he asks me to fix it. When I ask why he doesn't have his "homeboys" at Best Buy do it, he responds "Do you honestly think they know what the hell they're doing?" We laugh.

In fairness, that goes for about 95% of IT people everywhere.

Zod

 

[General Zod]

Every other store has a shit return policy...

I wonder why this would be? The return policy is on their web site. And I'm not referring to the policy for online purchases. They very clearly state what their policy is for store purchases.

Zod

 

[dorian gray]

Media Play had a pretty cool selection of CDs, movies, video games, and magazines. It was an unpopular store so it was always like a ghost town in there. You could sit and read magazines for hours and no one would bother you. I don't know if they still exist.
Electronic Express looks like a flea market inside.
Circuit City and HH Gregg are really annoying.
Best Buy is nice inside and they don't bother you too much.
Overall, shopping for anything is an unpleasant experience.

 

[Conspicuously Absent]

I wonder why this would be? The return policy is on their web site. And I'm not referring to the policy for online purchases. They very clearly state what their policy is for store purchases.

Let me rephrase: Yours is the only store that follows the return policy, or goes by it, or doesn't simply say "no." or finds loopholes to screw you out of it "your third wifes second cousins uncle's knuckle hairs broke it through their electromagnetic radiation"

 

[General Zod]

Let me rephrase: Yours is the only store that follows the return policy, or goes by it, or doesn't simply say "no." or finds loopholes to screw you out of it "your third wifes second cousins uncle's knuckle hairs broke it through their electromagnetic radiation"

Interesting. I've always been under the impression that chains like this took all of their direction from headquarters. Given the magnitude of the business they do, I'm surprised that any of the franchises bust balls with returns.

Zod

 

[Conspicuously Absent]

maybe its changed in the last 3 years, but 3 years ago I'd never had anything but grief and bullshit thrown at me by returns, the same for everyone else I knew who'd tried.



edit: That said, I shouldn't complain, even Worst Buy and any of the other bottom of the barrel for customer service companies over here, make some of the best german companies seem like shit.

 

[dorian gray]

What are you guys returning? I can't think of anything I've ever returned.

 

[lurch70]

first you have to buy something