Just recieved this email and ewanted to share it with all the non slate customers just to show you the quality of his support and staff!
(Phone number and email have been removed by ME to prevent Spam)
Dear Audio Professional,
In 2006 when I released my first product Steven Slate Drums version 1.0, it was just me and two other guys running Yellow Matter Entertainment. Each week, Joel, Evan and I would take turns printing orders, editing samples, and driving down to the post office to mail out packages of CD-Rs.
In those early years, a lot of our support was via phone, and most of that support was directly from me. Getting to speak to so many customers each day was part of the reason why I loved coming to work. Some of those early callers (and posters on the Steven Slate Drums forum) have become great friends of mine, and I still talk to them and work with them today as part of my private beta team.
Thinking back to those times where customer interaction was a huge part of my day, its easy for me to understand why I am still passionate about the audio and music industry. Its because nothing makes me happier than when my customers are happy. Therefore, I want to let you know about some changes that well be implementing in 2011 that have one mission in mind: To make you, the customer (or potential customer since this email will also reach our plugin demoers) the happiest you can be about our products, services, and support.
Lets first talk about customer support. By far the best thing to do when you have a problem is to first do a bit of research on our FAQ or forums, since most problems have already been addressed and possibly even solved. I also want to make sure you fill out a support ticket so our staff can make sure that we have record of your problem and do our best to solve your problem quickly. But what I want to make clear is that in addition to all of the previous suggestions, please dont be afraid to CALL US.Our number is xxxxxxxxxxxxxxxx
And you dont have to just call us for a technical issue.Call us to make a suggestion. Call us to tell us youre happy about something in your career, regardless if it even has something to do with our software. Call us to tell us that youre frustrated and need assistance immediately because youre in session and a client is breathing down your neck. Call us because you have a great idea and want to share it with us. We might not always be available and sometimes youll have to leave a message.But I can promise you that well get your message and do everything possible to assist you.
If you want to talk directly with me, just tell the support staffer and hell buzz me and Ill do my best to chat with you. If Im busy, leave a message for me and I promise Ill get back to you. If you want to reach me via email just to say hey or give me a suggestion or share an artistic problem youre having, email me at xxxxxxxx@stevenslate.com. Ill admit that it might take me a bit to get back to you if its a really busy week but I promise Ill read your email the same day you send it and will hopefully get back to you not long after.
Last, weve a new subforum to both the Steven Slate Drums and Slate Digital forums called suggestion box. Here you will easily be able to post ideas, comments, and suggestions. Its very important that we thoroughly understand how were doing, what we could be doing better, how our products could be better, and how our support could be better. Well check the suggestions each week and work on implementing your ideas as fast as we can.
Also, its important to me that when you buy one of our products, you understand that you have just joined our family. Our family has grown quite large since our meager beginnings in 2006, but I still want it to feel like its a group of musicians, engineers, and artists, who all strive to make great music. I want people to learn more about other members of the family, so I decided to start a FAMILY page at both Slate Digital and Steven Slate Drums.
The Family page will feature news articles about YOU.Your biography, your photos, your stories, your background, and of course, your MUSIC! Each week a new FAMILY member will be featured, and past FAMILY members will be put in the FAMILY album archives. Were gonna find FAMILY members right in our forums (well email you randomly if you post there), or you can request to be on our family page by emailing a support ticket and titling the subject FAMILY. You can see our first FAMILY member John Shepherd at www.slatedigital.com/family
There are some other things Id like to share with you about 2011.
- We will be adding new programmers to our team which will increase our efficiency to release new software faster. This has been important to me because we have so many great ideas, but its been hard to execute these ideas in a timely manner due to having such a small team.
- Were going to be doing more tutorial and instructional videos on all our products to help you make the most of them
- Im going to be doing live video clinics once our new digital room is complete. Youll be able to chat with me and ask questions, live. I may also have some special guests pop in from time to time.
- Youll find some major software upgrades to our plugins that will make them easier to use, so that you can make music, happier.
I hope this letter finds you in good spirits. Everyone on the Slate team is extremely excited about these new changes well be implementing, and I think 2011 will be our best year yet. Weve also got some surprises that I cant tell you about just yet, but I think youll like them! I wish you and your families the happiest holidays and well see you in the new year!
All The Best,
Steven Slate
Slate Digital
8331 Lookout Mountain Ave
Los Angeles, CA 90046
THANK YOU STEVEN FOR MAKING INCREDIBLE PRODUCTS AND SUPPORT!!
(Phone number and email have been removed by ME to prevent Spam)
Dear Audio Professional,
In 2006 when I released my first product Steven Slate Drums version 1.0, it was just me and two other guys running Yellow Matter Entertainment. Each week, Joel, Evan and I would take turns printing orders, editing samples, and driving down to the post office to mail out packages of CD-Rs.
In those early years, a lot of our support was via phone, and most of that support was directly from me. Getting to speak to so many customers each day was part of the reason why I loved coming to work. Some of those early callers (and posters on the Steven Slate Drums forum) have become great friends of mine, and I still talk to them and work with them today as part of my private beta team.
Thinking back to those times where customer interaction was a huge part of my day, its easy for me to understand why I am still passionate about the audio and music industry. Its because nothing makes me happier than when my customers are happy. Therefore, I want to let you know about some changes that well be implementing in 2011 that have one mission in mind: To make you, the customer (or potential customer since this email will also reach our plugin demoers) the happiest you can be about our products, services, and support.
Lets first talk about customer support. By far the best thing to do when you have a problem is to first do a bit of research on our FAQ or forums, since most problems have already been addressed and possibly even solved. I also want to make sure you fill out a support ticket so our staff can make sure that we have record of your problem and do our best to solve your problem quickly. But what I want to make clear is that in addition to all of the previous suggestions, please dont be afraid to CALL US.Our number is xxxxxxxxxxxxxxxx
And you dont have to just call us for a technical issue.Call us to make a suggestion. Call us to tell us youre happy about something in your career, regardless if it even has something to do with our software. Call us to tell us that youre frustrated and need assistance immediately because youre in session and a client is breathing down your neck. Call us because you have a great idea and want to share it with us. We might not always be available and sometimes youll have to leave a message.But I can promise you that well get your message and do everything possible to assist you.
If you want to talk directly with me, just tell the support staffer and hell buzz me and Ill do my best to chat with you. If Im busy, leave a message for me and I promise Ill get back to you. If you want to reach me via email just to say hey or give me a suggestion or share an artistic problem youre having, email me at xxxxxxxx@stevenslate.com. Ill admit that it might take me a bit to get back to you if its a really busy week but I promise Ill read your email the same day you send it and will hopefully get back to you not long after.
Last, weve a new subforum to both the Steven Slate Drums and Slate Digital forums called suggestion box. Here you will easily be able to post ideas, comments, and suggestions. Its very important that we thoroughly understand how were doing, what we could be doing better, how our products could be better, and how our support could be better. Well check the suggestions each week and work on implementing your ideas as fast as we can.
Also, its important to me that when you buy one of our products, you understand that you have just joined our family. Our family has grown quite large since our meager beginnings in 2006, but I still want it to feel like its a group of musicians, engineers, and artists, who all strive to make great music. I want people to learn more about other members of the family, so I decided to start a FAMILY page at both Slate Digital and Steven Slate Drums.
The Family page will feature news articles about YOU.Your biography, your photos, your stories, your background, and of course, your MUSIC! Each week a new FAMILY member will be featured, and past FAMILY members will be put in the FAMILY album archives. Were gonna find FAMILY members right in our forums (well email you randomly if you post there), or you can request to be on our family page by emailing a support ticket and titling the subject FAMILY. You can see our first FAMILY member John Shepherd at www.slatedigital.com/family
There are some other things Id like to share with you about 2011.
- We will be adding new programmers to our team which will increase our efficiency to release new software faster. This has been important to me because we have so many great ideas, but its been hard to execute these ideas in a timely manner due to having such a small team.
- Were going to be doing more tutorial and instructional videos on all our products to help you make the most of them
- Im going to be doing live video clinics once our new digital room is complete. Youll be able to chat with me and ask questions, live. I may also have some special guests pop in from time to time.
- Youll find some major software upgrades to our plugins that will make them easier to use, so that you can make music, happier.
I hope this letter finds you in good spirits. Everyone on the Slate team is extremely excited about these new changes well be implementing, and I think 2011 will be our best year yet. Weve also got some surprises that I cant tell you about just yet, but I think youll like them! I wish you and your families the happiest holidays and well see you in the new year!
All The Best,
Steven Slate
Slate Digital
8331 Lookout Mountain Ave
Los Angeles, CA 90046
THANK YOU STEVEN FOR MAKING INCREDIBLE PRODUCTS AND SUPPORT!!
