Can't open Slate samples that I bought, WTF?

[JayB]

Hey guys, another weird problem with SSD. I'm using the Kontakt 3 that came with it (SSD 3.5) and I have the EX and Metal And More packs. Some drums work fine, and others give me this weird message and won't open. When I open Service Center it says that everything is activated ok. This is what pops up on certain drums:

If someone could help me I'd really appreciate it. I've sent Slate's support emails and open a ticket or whatever on their site, haven't gotten a response and it's been about a week.

 

[JayB]

Can someone help me out here?

 

[ArthurD]

I think that the samples are incopatible with Kontakt 3.

 

[Loren Littlejohn]

Just up to kontakt player 5. Also run service center (NI's app for activating shit).

 

[JayB]

Just up to kontakt player 5. Also run service center (NI's app for activating shit).

Is it free to upgrade to 5? And yeah I ran the service center, it says everything is activated fine, which is weird. Only certain samples don't work, most of them do. But I want to try out for instance Dan's Snare and Slate's snare, and neither of those samples will open.

 

[JayB]

I think that the samples are incopatible with Kontakt 3.

Why would SSD come with Kontakt 3 then?

 

[oroinvictus]

EX 3.5 is compatible with kontakt 3, no need to up to 4 or 5. Did you put your license files and everything like that where they need to be? If it's saying your library needs to be registered then there must be a registration file issue.

 

[ArthurD]

EX 3.5 is compatible with kontakt 3, no need to up to 4 or 5. Did you put your license files and everything like that where they need to be? If it's saying your library needs to be registered then there must be a registration file issue.

My bad here. But I had to download the kontakt player 4, though, to get those working.

 

[oroinvictus]

My bad here. But I had to download the kontakt player 4, though, to get those working.

I upgraded to 4 to make use of Sturgis' cymbal samples, and then to 5 to use a VST bass instrument. SSD 3.5 will only work with kontakt 3, however.

 

[Audiosprite]

I upgraded to 4 to make use of Sturgis' cymbal samples, and then to 5 to use a VST bass instrument. SSD 3.5 will only work with kontakt 3, however.

Really? Are you using SSD 3.5 Platinum? I used SSD EX + the 5 expansions and they worked in 4 and 5 just fine for me.

 

[Loren Littlejohn]

To answer the question, yes it is indeed free to update kontakt player from 3 to 5.

 

[JayB]

To answer the question, yes it is indeed free to update kontakt player from 3 to 5.

Thanks!

EX 3.5 is compatible with kontakt 3, no need to up to 4 or 5. Did you put your license files and everything like that where they need to be? If it's saying your library needs to be registered then there must be a registration file issue.

It's been a while since I've had to do this, so I'm not sure. I thought I just had to open service center and enter my serial? Where would these codes need to be that I need to put in a folder or whatever? All I saw was the nkc/nkx files. And does anyone know how to register Metal And More expansion? It appears that I was only given a serial for SSD EX, but for some reason I can use a few of the drums in Metal And More. They really need to streamline this whole activation process, it's so not user-friendly.

 

[Loren Littlejohn]

I had issues using kontakt 3 in cubase SL 3 on my intel mac (when I acquired it at first).

The fix for me (from NI) was to upgrade cubase though. But I don't think this is your issue.

 

[hct]

Really? Are you using SSD 3.5 Platinum? I used SSD EX + the 5 expansions and they worked in 4 and 5 just fine for me.

SSD 3.5 Platinum works perfectly fine in 4 at least and there is no reason why it shouldn't work with 5 either. It's even recommended to upgrade to 4 at least - it gives to you blazingly fast load times.

 

[oroinvictus]

Really? Are you using SSD 3.5 Platinum? I used SSD EX + the 5 expansions and they worked in 4 and 5 just fine for me.

Sorry, I meant to say that they'll work in versions 3 and above. I have no idea what I was thinking. And yes, kontakt 4 has huge load-time improvements over 3.

 

[JayB]

Well I downloaded Kontakt 5 so I'll see if that fixes it. Otherwise it looks like I gotta wait for Slate to help out

 

[JayB]

OK I upgraded to Kontakt 5, but I'm still having the same problem. Also, does anyone know how to import saved settings from Kontakt 3 to 5? I tried just copying the files and importing them to 5 but i says it's not a valid file.