Dear Dark Tranquillity Fan!
If you are receiving this E-Mail, you were one of the unfortunate people who
received a defective copy of the new Dark Tranquillity CD, "Damage Done".
The mistake is a production error that causes the last one to two seconds
from Track 1 ("Final Resistance") and also Track 11 ("White Noise/Black
Silence"), which so far has been found on some versions of both the
jewel-case and Digipak versions of the album. Exactly how the error
occurred we are still unable to determine, but we apologize to both the band
and especially the fans who feel inconvenienced by this glitch - we have
already identified the problem with the remaining copies we have in our
possession and returned all of them to our manufacturing plant to be
replaced with corrected CDs. So how do you go about getting the missing 4
seconds? That procedure is relatively simple:
Please send the CD itself (just the disc itself, without the jewel-case or
Digipak or any packaging) in a stamped envelope to the following address:
(Please be sure to also include your full name and mailing address written
clearly and legigly!)
Century Media Records
Schäferstr. 33a
Keyword: "Damage Done"
44147 Dortmund
GERMANY
We will then send you a brand new, error-free CD by post (in a protective
slipcase) which you can then insert into your existing package. The discs
will be sent back within 3-4 business days within Germany, or a bit longer
for outside countries depending on Air Mail delivery times).
In the meantime you can check the following websites for more Dark
Tranquillity information including MP3s, Videos, pictures, etc.:
http://www.darktranquillity.com/
http://www.centurymedia.de/
http://www.centurymedia.com/
We thank you for your understanding,
Your Century Media team
Please Note! - We have had several inquiries about the CD-ROM video track
for the song "Monochromatic Stains" not functioning properly - however,
there are no errors or defects with the video on any copies that we have
checked. All of the problems encountered by customers so far were the
result of either incompatible system requirements, or (most often) that the
customer did not have the latest version of the Quicktime media player
installed (version 5.0 or better is required). If you do not have Quicktime
or have the old version, you can download version 6.0 for free from their
website:
http://www.apple.com/quicktime/download/
If you are receiving this E-Mail, you were one of the unfortunate people who
received a defective copy of the new Dark Tranquillity CD, "Damage Done".
The mistake is a production error that causes the last one to two seconds
from Track 1 ("Final Resistance") and also Track 11 ("White Noise/Black
Silence"), which so far has been found on some versions of both the
jewel-case and Digipak versions of the album. Exactly how the error
occurred we are still unable to determine, but we apologize to both the band
and especially the fans who feel inconvenienced by this glitch - we have
already identified the problem with the remaining copies we have in our
possession and returned all of them to our manufacturing plant to be
replaced with corrected CDs. So how do you go about getting the missing 4
seconds? That procedure is relatively simple:
Please send the CD itself (just the disc itself, without the jewel-case or
Digipak or any packaging) in a stamped envelope to the following address:
(Please be sure to also include your full name and mailing address written
clearly and legigly!)
Century Media Records
Schäferstr. 33a
Keyword: "Damage Done"
44147 Dortmund
GERMANY
We will then send you a brand new, error-free CD by post (in a protective
slipcase) which you can then insert into your existing package. The discs
will be sent back within 3-4 business days within Germany, or a bit longer
for outside countries depending on Air Mail delivery times).
In the meantime you can check the following websites for more Dark
Tranquillity information including MP3s, Videos, pictures, etc.:
http://www.darktranquillity.com/
http://www.centurymedia.de/
http://www.centurymedia.com/
We thank you for your understanding,
Your Century Media team
Please Note! - We have had several inquiries about the CD-ROM video track
for the song "Monochromatic Stains" not functioning properly - however,
there are no errors or defects with the video on any copies that we have
checked. All of the problems encountered by customers so far were the
result of either incompatible system requirements, or (most often) that the
customer did not have the latest version of the Quicktime media player
installed (version 5.0 or better is required). If you do not have Quicktime
or have the old version, you can download version 6.0 for free from their
website:
http://www.apple.com/quicktime/download/
