this was on the Met boards.
"Metallica Fans,
My name is Benjamin. I work in fan support for Mission:Metallica.
I am sorry for the bulk e-mail, but we've heard from quite a few of you regarding the sound quality on the single release of "The Day That Never Comes."
The source of the problem, as you might imagine, goes all the way back to the creation of the track from master - but this is not how it will sound on the album.
We've identified the source of the problem to prevent it in any subsequent singles released in advance of September 12.
If we can have another one put together and sent out prior to that date, there may be a higher-quality release of "The Day That Never Comes" made available, but I can't guarantee it at this time.
Thank you,
Benjamin
MISSION:METALLICA Fan Su"