Anvil
Brain Bubbled
- Jun 2, 2004
- 8,381
- 37
- 48
say something about ... yourself!
- Thread starter dreaming neon darkspot
- Start date
Dead_Lioness
Godless
Ok Joe, here’s a long ass post, probably one of the longest posts I’ve ever made here.
No cat-fight, just talking.
Have you ever heard of Orange cellphones/ network/ cellular GSM providers?
It’s a big company in Europe, I’m sure many of the English/ west European folks here know this company.
I worked as a manager in the financial customer service department for 3 years. I managed a team of 45 people along with 4 other team-managers such as myself. I trained people for this job, I run workshops, I hired people. The phone calls we got to the financial customer service department were calls regarding people bills, payments and above all: debts, debts debts. Which basically means almost every single customer was just in a peachy mood to begin with. As a manager, I usually didn’t answer the ‘regular’ incoming calls (unless there were many calls on hold), but I had to deal with all the phone calls that my representatives couldn’t handle and couldn’t ‘close’ and therefore those calls had to be transferred to a ‘manager talk’. I’m talking about people who yell at me, curse me, telling me things I didn’t know about my own mother. I’m talking about people who cry to me on the phone that they don’t have money for bread, let alone the phone bill, people with 6 kids that are losing their own home due to debts, people who are already in such a huge debt, they are now dealing with our lawyer, people who basically are in the lowest form of communication, and people who are were so emotional and desperate… – Those phone calls were HARD, to say the least.
Now, in my 3 years of managing that team, I was also a member of the company’s customer service specialist team, which means once a month we would gather 25 managers/ specialists customer service people from all over the customer service department in the company (not just financial) and try to improve and look at the past month and see improvements/ corrections we could do, to make the customer service better for us, and above all for the people. (which was a huge promotion for me at the time, but anyways…
Why am I telling you this? Because I used to train people to do your job, and I used to deal with similar shit to what you’re probably going through in your job right now.
In my entire career at Orange, I always had one thing in mind, and that was; how to make the collecting process easier for the people who have to go through this. To be in debt is a horrible thing – no matter who you are and where you come from.
You think I didn’t have old ladies crying to me on the phone as well? Oh I had many.
But there is a BIG difference with helping people within the ‘company’s frame’ and knocking $100 off their bill by simply ‘erasing it’.
Now, I don’t know what you do at your job, in order to help those ‘poor people’ but if you use your best ability within the frame of your work, then more power to you.
I did EVERYTING I could to help people with the collecting process.
I even won two small awards for the development of two tools that we added to our system, and as a result made the collecting process better for the customer. (no joke, it’s on my resume) If it’s in your ability to give installments, manager-discounts, delay the line-disconnect, or do anything you can do to help someone- I say DO IT. I can’t even tell you how many times I walked into my CEO’s office with papers in my hand and demanded him to sign certain procedures that were never done before, for certain customers.… I loved doing ‘above and beyond’ to some people, it’s what makes a job at a customer service place bearable and rewarding.
I will take the extra step for people – ALWAYS.
But.
And here’s come a huge BUT.
I never did anything illegal in order to help or solve things at my job. The key is, to know what you can be ‘above and beyond’ in a legal way. I think that that is what helps people, and also, in order to keep your job at the end of the day (not to mention: get awesome recognition for what you do- instead of the BOOT)
From what you’re saying (and I may be wrong here… ) you ‘knock off 100 bucks off people’s bills’ or take off $50 just like that? Erasing them on the computer?
Sure, as a representative in a cellular/ communication company you realize very quick that what you sell is a ‘service’ not a ‘product’ – therefore, many times there is no issue with taking off a certain service/ amount of money off someone’s bill with of course, the approval or notion of someone above you. But if what you’re doping for those people is all on the down-low and you think you’re actually helping them- then you’re wrong. Robin Hood only exists in Sherwood Forest. Don’t do anything that may end up with you to losing your job, because guess what… you will no longer be there, but that old lady who just got a $100 off her bill will be back there with another $100 that she can’t pay… again.
I am far from being ‘brain washed’ by the rich, Joe. You are very very wrong. I always do anything I can to help people (or animals… ) and within my ability.
Did you know that when I managed my Petco store I used to give over 1000 pounds of pet food and pet products- that otherwised would have be thrown in the dumpster- to shelters and non-profit organizations?
If I wasn’t too lazy I would have probably scan all the Thank you certificates/letters/ ‘member for life’ cards I got in the mail from shelters all over DC. That pet food would have been dumped in the trash – but as an employee or a manager in a certain company- it is a HUGE virtue to know what can be done within the legal-frame to make that ‘above and beyond step.
So if you indeed do that at your job, more power to you, really. (I’m serious, no joke)
But my advice to you is, don’t do anything that can get you fired because the only loser in the situation would be you.
Wow, I hope I didn’t bore you to death
No cat-fight, just talking.
Have you ever heard of Orange cellphones/ network/ cellular GSM providers?
It’s a big company in Europe, I’m sure many of the English/ west European folks here know this company.
I worked as a manager in the financial customer service department for 3 years. I managed a team of 45 people along with 4 other team-managers such as myself. I trained people for this job, I run workshops, I hired people. The phone calls we got to the financial customer service department were calls regarding people bills, payments and above all: debts, debts debts. Which basically means almost every single customer was just in a peachy mood to begin with. As a manager, I usually didn’t answer the ‘regular’ incoming calls (unless there were many calls on hold), but I had to deal with all the phone calls that my representatives couldn’t handle and couldn’t ‘close’ and therefore those calls had to be transferred to a ‘manager talk’. I’m talking about people who yell at me, curse me, telling me things I didn’t know about my own mother. I’m talking about people who cry to me on the phone that they don’t have money for bread, let alone the phone bill, people with 6 kids that are losing their own home due to debts, people who are already in such a huge debt, they are now dealing with our lawyer, people who basically are in the lowest form of communication, and people who are were so emotional and desperate… – Those phone calls were HARD, to say the least.
Now, in my 3 years of managing that team, I was also a member of the company’s customer service specialist team, which means once a month we would gather 25 managers/ specialists customer service people from all over the customer service department in the company (not just financial) and try to improve and look at the past month and see improvements/ corrections we could do, to make the customer service better for us, and above all for the people. (which was a huge promotion for me at the time, but anyways…
Why am I telling you this? Because I used to train people to do your job, and I used to deal with similar shit to what you’re probably going through in your job right now.
In my entire career at Orange, I always had one thing in mind, and that was; how to make the collecting process easier for the people who have to go through this. To be in debt is a horrible thing – no matter who you are and where you come from.
You think I didn’t have old ladies crying to me on the phone as well? Oh I had many.
But there is a BIG difference with helping people within the ‘company’s frame’ and knocking $100 off their bill by simply ‘erasing it’.
Now, I don’t know what you do at your job, in order to help those ‘poor people’ but if you use your best ability within the frame of your work, then more power to you.
I did EVERYTING I could to help people with the collecting process.
I even won two small awards for the development of two tools that we added to our system, and as a result made the collecting process better for the customer. (no joke, it’s on my resume) If it’s in your ability to give installments, manager-discounts, delay the line-disconnect, or do anything you can do to help someone- I say DO IT. I can’t even tell you how many times I walked into my CEO’s office with papers in my hand and demanded him to sign certain procedures that were never done before, for certain customers.… I loved doing ‘above and beyond’ to some people, it’s what makes a job at a customer service place bearable and rewarding.
I will take the extra step for people – ALWAYS.
But.
And here’s come a huge BUT.
I never did anything illegal in order to help or solve things at my job. The key is, to know what you can be ‘above and beyond’ in a legal way. I think that that is what helps people, and also, in order to keep your job at the end of the day (not to mention: get awesome recognition for what you do- instead of the BOOT)
From what you’re saying (and I may be wrong here… ) you ‘knock off 100 bucks off people’s bills’ or take off $50 just like that? Erasing them on the computer?
Sure, as a representative in a cellular/ communication company you realize very quick that what you sell is a ‘service’ not a ‘product’ – therefore, many times there is no issue with taking off a certain service/ amount of money off someone’s bill with of course, the approval or notion of someone above you. But if what you’re doping for those people is all on the down-low and you think you’re actually helping them- then you’re wrong. Robin Hood only exists in Sherwood Forest. Don’t do anything that may end up with you to losing your job, because guess what… you will no longer be there, but that old lady who just got a $100 off her bill will be back there with another $100 that she can’t pay… again.
I am far from being ‘brain washed’ by the rich, Joe. You are very very wrong. I always do anything I can to help people (or animals… ) and within my ability.
Did you know that when I managed my Petco store I used to give over 1000 pounds of pet food and pet products- that otherwised would have be thrown in the dumpster- to shelters and non-profit organizations?
If I wasn’t too lazy I would have probably scan all the Thank you certificates/letters/ ‘member for life’ cards I got in the mail from shelters all over DC. That pet food would have been dumped in the trash – but as an employee or a manager in a certain company- it is a HUGE virtue to know what can be done within the legal-frame to make that ‘above and beyond step.
So if you indeed do that at your job, more power to you, really. (I’m serious, no joke)
But my advice to you is, don’t do anything that can get you fired because the only loser in the situation would be you.
Wow, I hope I didn’t bore you to death
Dead_Lioness
Godless
...and next on karen's long-ass-posts route: I'll tell you the real story why I decided to leave my job.
Stay tuned.
Stay tuned.
DreamNeonBlack
Member
azal
love is the answer
karen also reveals that her boyfriend is actually Louie Anderson, explaining once and for all why she never mentions him.
DreamNeonBlack
Member
I guess no one ever wondered how all the karen pics had gotten taken or why there were always men's shoes in the pictures of her house or the reflections of a man's leg in the window pics etc. etc. etc.
I'm not a detective, but I play one on TV.
I'm not a detective, but I play one on TV.
Dead_Lioness
Godless
Golly, I just looked at my previous post and that was one long ass post. Wow haha!
Azal, I asked him to date me but he refused
Azal, I asked him to date me but he refused
Chromatose
Squid pro quo
Nikki
Member
so i walk into work, "Hey Nik, we don't need you today, sorry, you can go home."
"Why didn't anyone call me?"
"Oh, no one called?"
"Nope."
groans and walks out. Good morning!!
"Why didn't anyone call me?"
"Oh, no one called?"
"Nope."
groans and walks out. Good morning!!
Psychonaut
God Of Emptiness
Okay, I think the lesson to be learned here is that to get Karen to call you "darling" you just have to troll her.
Dead_Lioness
Godless
Jace_Mereel
Freakame, Freakayou!
Dead Winter
STAHP
Ok Joe, heres a long ass post, probably one of the longest posts Ive ever made here.
No cat-fight, just talking.
Have you ever heard of Orange cellphones/ network/ cellular GSM providers?
Its a big company in Europe, Im sure many of the English/ west European folks here know this company.
I worked as a manager in the financial customer service department for 3 years. I managed a team of 45 people along with 4 other team-managers such as myself. I trained people for this job, I run workshops, I hired people. The phone calls we got to the financial customer service department were calls regarding people bills, payments and above all: debts, debts debts. Which basically means almost every single customer was just in a peachy mood to begin with. As a manager, I usually didnt answer the regular incoming calls (unless there were many calls on hold), but I had to deal with all the phone calls that my representatives couldnt handle and couldnt close and therefore those calls had to be transferred to a manager talk. Im talking about people who yell at me, curse me, telling me things I didnt know about my own mother. Im talking about people who cry to me on the phone that they dont have money for bread, let alone the phone bill, people with 6 kids that are losing their own home due to debts, people who are already in such a huge debt, they are now dealing with our lawyer, people who basically are in the lowest form of communication, and people who are were so emotional and desperate Those phone calls were HARD, to say the least.
Now, in my 3 years of managing that team, I was also a member of the companys customer service specialist team, which means once a month we would gather 25 managers/ specialists customer service people from all over the customer service department in the company (not just financial) and try to improve and look at the past month and see improvements/ corrections we could do, to make the customer service better for us, and above all for the people. (which was a huge promotion for me at the time, but anyways )
Why am I telling you this? Because I used to train people to do your job, and I used to deal with similar shit to what youre probably going through in your job right now.
In my entire career at Orange, I always had one thing in mind, and that was; how to make the collecting process easier for the people who have to go through this. To be in debt is a horrible thing no matter who you are and where you come from.
You think I didnt have old ladies crying to me on the phone as well? Oh I had many.
But there is a BIG difference with helping people within the companys frame and knocking $100 off their bill by simply erasing it.
Now, I dont know what you do at your job, in order to help those poor people but if you use your best ability within the frame of your work, then more power to you.
I did EVERYTING I could to help people with the collecting process.
I even won two small awards for the development of two tools that we added to our system, and as a result made the collecting process better for the customer. (no joke, its on my resume) If its in your ability to give installments, manager-discounts, delay the line-disconnect, or do anything you can do to help someone- I say DO IT. I cant even tell you how many times I walked into my CEOs office with papers in my hand and demanded him to sign certain procedures that were never done before, for certain customers. I loved doing above and beyond to some people, its what makes a job at a customer service place bearable and rewarding.
I will take the extra step for people ALWAYS.
But.
And heres come a huge BUT.
I never did anything illegal in order to help or solve things at my job. The key is, to know what you can be above and beyond in a legal way. I think that that is what helps people, and also, in order to keep your job at the end of the day (not to mention: get awesome recognition for what you do- instead of the BOOT)
From what youre saying (and I may be wrong here ) you knock off 100 bucks off peoples bills or take off $50 just like that? Erasing them on the computer?
Sure, as a representative in a cellular/ communication company you realize very quick that what you sell is a service not a product therefore, many times there is no issue with taking off a certain service/ amount of money off someones bill with of course, the approval or notion of someone above you. But if what youre doping for those people is all on the down-low and you think youre actually helping them- then youre wrong. Robin Hood only exists in Sherwood Forest. Dont do anything that may end up with you to losing your job, because guess what you will no longer be there, but that old lady who just got a $100 off her bill will be back there with another $100 that she cant pay again.
I am far from being brain washed by the rich, Joe. You are very very wrong. I always do anything I can to help people (or animals ) and within my ability.
Did you know that when I managed my Petco store I used to give over 1000 pounds of pet food and pet products- that otherwised would have be thrown in the dumpster- to shelters and non-profit organizations?
If I wasnt too lazy I would have probably scan all the Thank you certificates/letters/ member for life cards I got in the mail from shelters all over DC. That pet food would have been dumped in the trash but as an employee or a manager in a certain company- it is a HUGE virtue to know what can be done within the legal-frame to make that above and beyond step.
So if you indeed do that at your job, more power to you, really. (Im serious, no joke)
But my advice to you is, dont do anything that can get you fired because the only loser in the situation would be you.
Wow, I hope I didnt bore you to death
OMG WTF KAREN?!?!?!?!?!?!?! TL;DR!!!!!!!!!111!!! WHY CAN'T YOU EVER CONDENSE YOUR ESSAYS?!?!?!?! HOLY FUCKING SHIT YOU KNOW I DON'T HAVE THE BRAIN POWER TO READ THROUGH ALL THAT STUFF, WHY CAN'T YOU JUST SAY SOMETHING LIKE "LOL" OR SOMETHING? WHY DO YOU HAVE TO POST REALLY LONG SHIT ALL THE TIME, YOU KNOW WE DON'T READ IT EVEN THOUGH WE RESPOND TO EVERY SINGLE ONE OF YOUR POSTS!!!!!
Thanks, Karen. *kisses both cheeks*
It's nice to know others are also able to express themselves as they like without being burned at the stake.
Dead Winter
STAHP
Will Bozarth
Everlasting Godstopper
Jim Norton and Zach Galifianakis signed my DVDs yesterday. i wake up, and I definitely have the flu. i hope i throw up all over walmart
Lordlucid
Warning: Contains Alcohol
My creepy fanboy is watching me from across the lobby
Just call security on WD and make it so he can't come back.
