What an irritating scenario.
Rented a 6x12 trailer Saturday morning to move band gear to a show in Philly. On the way to the jam space, only 15 mins after getting the trailer, it came off the hitch and the chains came off.....trailer crashed into the rear of the towing truck, and the hitch punctured a hole in the front wall of the trailer. I DID indeed take out an $8 insurance, covering up to $5k of stuff inside the trailer and any damages to the trailer. I get a call today saying I need to file a claim, etc. Then, the woman who I always deal with at the rental place calls back and tells me everything is ok, I dont have to file a claim as long as no damage was done to the towers truck. Fine. So then, I get a call from a weird number saying they are from U Haul and that I need to PURCHASE THE TRAILER THAT I DESTROYED, and that it wouldnt be an issue if I had gotten the insurance on it. I told him I did indeed get the insurance, and to call the woman that I dealt with. Got back home, and I called the local rental place and spoke to her, letting her know what was happening. She said she'd call them and take care of it. 5 mins later, the other guy calls me back saying he spoke to her and that she says she has no idea what I was talking about.
Once again, I explained that I definitely got the insurance on it and that I was told I was taken care of. Now he says he's going to contact her again.
This is turning into a fucking nightmare.
Anyone else have any similar stories? Please tell....
Rented a 6x12 trailer Saturday morning to move band gear to a show in Philly. On the way to the jam space, only 15 mins after getting the trailer, it came off the hitch and the chains came off.....trailer crashed into the rear of the towing truck, and the hitch punctured a hole in the front wall of the trailer. I DID indeed take out an $8 insurance, covering up to $5k of stuff inside the trailer and any damages to the trailer. I get a call today saying I need to file a claim, etc. Then, the woman who I always deal with at the rental place calls back and tells me everything is ok, I dont have to file a claim as long as no damage was done to the towers truck. Fine. So then, I get a call from a weird number saying they are from U Haul and that I need to PURCHASE THE TRAILER THAT I DESTROYED, and that it wouldnt be an issue if I had gotten the insurance on it. I told him I did indeed get the insurance, and to call the woman that I dealt with. Got back home, and I called the local rental place and spoke to her, letting her know what was happening. She said she'd call them and take care of it. 5 mins later, the other guy calls me back saying he spoke to her and that she says she has no idea what I was talking about.
Once again, I explained that I definitely got the insurance on it and that I was told I was taken care of. Now he says he's going to contact her again.
This is turning into a fucking nightmare.
Anyone else have any similar stories? Please tell....
