The label misrepresented the contents and promised content that wasn't there (some of which was never actually ever intended, and some of which was an idea early on but never came to fruition; how these ended up being advertised is really still a mystery). That's on the label.
FYE was the only US vendor who got the dvd version as a domestic release, other US vendors had to pay import prices for it, but apparently failed to market it as such. So fans thought the higher cost was due to the dvd, not the import prices, and (rightfully) complained about the quality of a dvd they thought they'd paid extra for (if FYE charged more as well, then you need to go complain to them; the dvd was meant to be free & they had no right to charge more for it, since the band won't see a penny of that extra cost). That's on the vendors.
All in all this was a messed up situation and the responsibility lies with multiple entities, and sadly it's the band who looks lame in the end for something they had no control over..not cool. But it should not overshadow the release itself; this is a stellar cd, so let's get back to the music, shall we?
Closing this now by suggestion of the original poster.