I had a number of issues with my first Dell laptop. I needed to get the keyboard replaced, the video card replaced, and some other problem I can't remember. And finally the whole thing just crapped out. Thankfully, the warranty was pretty long and everything was replaced for free. In the end, they replaced the whole laptop with a better one. Now I've been on the Dell Studio laptop that was the replacement for quite some time with no problems at all. And that's surprising since it gets so fucking hot in the summer here that it's a miracle this thing hasn't overheated and melted through my fucking table.