miserable obnoxious bitch
- Thread starter dreaming neon darkspot
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Morganna
Member
Morganna
Member
Hugs, Laura! Some people are always going to be grumpy, especially when they are hungry. Found that out working in a restaurant. Keep your chin up! 
Chromatose
Squid pro quo
Morganna
Member
Metalmilitia2000
UM's Resident Asshole
Same kind of thing happened to me today at my theatre. I was showing Dark Knight at 4pm and this small group of people come in. 2 women (mid twenties, big attitudes) and 4 retarded older men. This happens from time to time, there are a lot of special needs homes around here and they come to this theatre a lot because we are very affordable and centrally located. So, to get back to the story, they all come in, they come up to the concession stand and take 5 minutes to buy 2 drinks and 2 popcorns, then proceed into the movie, 20 minutes late. Now, as you can probably guess, the theatre is dark because the movie has already started. One of the caretakers opens the door and drops the foot stop to prop it open. I quietly walk over and undo it, closing the door so that the lights from the lobby don't disturb the people in the movie. 10 seconds after doing this, the door is propped open again. I walked back over, seeing the lady holding it open, using it as a light. I looked at her and said "Ma'am, you need to shut that door, you are bothering the other customers." She snapped back very rudely, "My people are handicapped, they can't see to sit down!". I lost it, not caring and simply said, "Well ma'am, that's your own fault for showing up 20 minutes late. Perhaps in the future you will read our times and get here with time to spare so that you don't bother our other customers." She looked at me mortified, shut the door, and went on her merry way. Fuck her.
Liverslapper
w00t
Sometimes that's what you got to do. Shit like that happens all the time here at the casino. Even over a few bucks.
People will try to scam us, I've heard it all.
A few weeks ago this man is playing a slot machine and it dies out on him. I get called over, and he tells me that he had "around" $34 left in credits. After looking at the machine, i found out that it needed a RAM clear. I would have to clear it out with an EPROM key. (this would mean that anything on that machine will be gone, including his credits) I can't do this because it was late at night and gaming wasn't there so I could do it. Regardless, his credits were lost and there was no way I could check to see what he had left. The only thing i could do is go into the diagnostic computer and check to see what was the last bill he put in, which was a $20.
I tell him politely that his credits were lost and I can only refund you the bill that you put in last (anything over $20 i can't account for, I'm a tech so I don't mess with any sort of money business)
He tells me rudely that it's horse shit, talking about how bad this place is run ect ect.
I point to a sentence on the glass on that machine
"Malfunction Voids All Plays and Pays"
I told him you can take the $20, or we could just not pay you anything at all.
He starts yelling so i call security over to escort him, not my problem. He was lucky he was getting anything at all. Just heard a bunch of yelling the entire time he was getting his $20 and when he left...idiots.
People will try to scam us, I've heard it all.
A few weeks ago this man is playing a slot machine and it dies out on him. I get called over, and he tells me that he had "around" $34 left in credits. After looking at the machine, i found out that it needed a RAM clear. I would have to clear it out with an EPROM key. (this would mean that anything on that machine will be gone, including his credits) I can't do this because it was late at night and gaming wasn't there so I could do it. Regardless, his credits were lost and there was no way I could check to see what he had left. The only thing i could do is go into the diagnostic computer and check to see what was the last bill he put in, which was a $20.
I tell him politely that his credits were lost and I can only refund you the bill that you put in last (anything over $20 i can't account for, I'm a tech so I don't mess with any sort of money business)
He tells me rudely that it's horse shit, talking about how bad this place is run ect ect.
I point to a sentence on the glass on that machine
"Malfunction Voids All Plays and Pays"
I told him you can take the $20, or we could just not pay you anything at all.
He starts yelling so i call security over to escort him, not my problem. He was lucky he was getting anything at all. Just heard a bunch of yelling the entire time he was getting his $20 and when he left...idiots.
Metalmilitia2000
UM's Resident Asshole
Yea, I have a motto at my theatre, that my employees know. The customer is RARELY if EVER right. I am right because I make the rules here. Enough said.
Liverslapper
w00t
^ I like
The customers here think that we are stupid or something, and can get away with crap like that.
The machines tell me everything, and it never lies. If a customer says she won this amount, and the machine tells me differently, I'll tell the customer that the machine is saying different, therefore your wrong. They can't do anything about it, because even if they continue to complain, again..
"malfunction voids all plays and pays"
I can just not give them anything, then they can't complain anymore. I love that rule.
I've had people say they won thousands of dollers on their machine and tell me "well it hit about an hour ago but the amount didn't show up" I checked the history and told her "ok, this machine only goes back 25 games" and i told her exactly this.
"Why didn't you get someone when you thought you hit the grand? If i would of hit something like that, I would of made sure i got help right on the spot, and not continue to play"
That's all i said, and walked away. She was pissed but i don't care.
Lies...lies....lies.......fucking liers.
Chromatose
Squid pro quo
Customers are the enemy. Even though I no longer work in retail, I still firmly believe that. I try to remain pleasant when I'm out shopping/being the enemy. Usually if I get grumpy while I'm shopping, it's because of other customers and not the employees. Uggggh, customers.
Metalmilitia2000
UM's Resident Asshole
It was great, one night I had a customer and her friend come in, buy tickets to a movie, and they came out 20 minutes later. They said that they had to leave because an emergency came up, and wanted a refund. My manager downstairs, Ci, is a small asian girl who is not very assertive. I have tried to work on this with her, but she just doesn't get it. So, they bitched and complained enough to where she had to call me down to take care of them, because I don't take shit off of anyone. I came down, they explained the situation to me, and I told them that I don't give refunds. I told them that I would give them passes to come back, but I was not going to give them their money back. They bitched and argued, and I said "I have a sign on the door that says no refunds". They called me out on this, saying that they read all of the signs and none of them said it. I looked myself, and sure enough, no sign. Someone had taken it down out of the box office. They thought they had me there.
Wrong.
I looked at them and said, "Well, I do apologize, I do not have a sign to quote on that, but I am still not going to give you a refund. You can leave with or without a pass to come back, your decision". They left with passes and I had a sign up 5 minutes later.
Morons.
Wrong.
I looked at them and said, "Well, I do apologize, I do not have a sign to quote on that, but I am still not going to give you a refund. You can leave with or without a pass to come back, your decision". They left with passes and I had a sign up 5 minutes later.
Morons.
Liverslapper
w00t
What is great is I don't have to deal with customers. Just with machines, the rest is up to the floor workers. (floor workers have to deal with customers all the time, must suck)
Obviously it wasn't a terrible emergency since they took the time to bitch and complain. People are so ignorant.
Metalmilitia2000
UM's Resident Asshole
It is never a terrible emergency, if it were, they would just say fuck the 2 dollars a ticket and leave. They were trying to swindle me. My father is a professional thief and liar, you can't lie to me.
Liverslapper
w00t
Metalmilitia2000
UM's Resident Asshole
OH DUDE! Ok, another story I had forgotten all about.
Last week, I was showing Tropic Thunder at 9:40pm and this guy came in with his girlfriend/wife/fiance/friend/whore whatever and as they were approaching the door, he got up right behind her like he was trying to hide something between them as they came in. He was looking very suspicious and such, she bought the tickets and they started to go in the theatre. I didn't see anything there, so I decided I was going to let them go get sat down and comfortable before I confronted them. I figured he was carrying alcohol or maybe outside food/drinks at the least. Right at the door to the theatre he turned right and went into the bathroom instead. I couldn't believe this guy would be this stupid if he was carrying something under his hoodie. Sure enough, I followed him into the bathroom, and opened the door. He was standing at the urinal taking a piss, and a HUGE bottle of chardonnay was beside him sitting in the sink. He and his friend (out of the group of 4 of them that came in) were the only ones in the bathroom. I walked up behind him, took the bottle, turned around and as I was walking out, he said "what the fuck man!?" I turned around and told him to shut up or I would have him escorted off of the premises by law enforcement. His friend started laughing and making fun of him. I did however give it back when they left, I just thought it was really funny that he snuck in a huge bottle like that.
Liverslapper
w00t
Morganna
Member
Morganna
Member
*agrees*
thanks, everybody. my day today was significantly better and i've tried to chill out about the whole thing <3 nice people
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