our product has gotten pretty big, but we're still a small company. we cannot handle thousands of upgrades orders in such a small time and space. We hired a logistics company to handle the upgrade, and this is where extra costs come in. We simply wouldn't be able to do this ourselves in a timely manner.
I treat my customers with respect and offer a product that I stand behind 100%. I'm sorry you are unhappy about the extra handling cost. I hope you'll be able to use the software and make some kind of profit that will make up for this cost.
and 3.0 is on replicated discs with pretty graphics.. we even have the chick on there now.
Cheers,