Fuck The End Records (rant inside)

[MadeInNewJersey]

Here's the email I just had to send them:

"You know, I have to say, I'm EXTREMELY disappointed in the delivery/shipping service from The End Records this time around.

Apparently, the shipping option chosen was DHL At Home, which sent my package to DHL, who then turned it over to the USPS. According to DHL, it arrived at them on 2/23 (9 days ago). It wasn't received by the USPS until 2/28 (5 days later, 4 days ago). And then apparently the USPS is listing the item as "undeliverable as addressed." It's now March 4, and I don't have an order that I placed on February 19th. To me that is unacceptable. I've been a longtime customer of The End Records and have spent $1000s with your label/distro. I've always appreciated the free s/h in the USA, but if this is the result? What's the point? I'd rather pay $5 and have my items shipped via Priority Mail direct to me.

Now I have to waste my Saturday trying to track down this package, and that's simply not what I wanted to do when I originally made this order.

Sure enough, I called the USPS 800 tracking # that DHL insisted I had to do, and their shitty automated service told me: "Delivery tracking information is not available for this item. Please contact the sender for more details."

And that brings us up to date. I'd like a full reimbursement of my money please, and I don't care about the albums anymore. I'll buy them from someone else.

Let me know when this will be taken care of. Thank you.
-Mark"

 

[MFJ]

Good, that's what needed to be done. I almost did the same thing when they took 25 days to get a CD to me.

 

[lizard]

MetaldiscMetaldiscMetaldisc

 

[MadeInNewJersey]

I'm just so tired of everyone loving them and no one bringing up their very real s/h issues. Sure they've sometimes managed to get things to me in 1 week, but I feel like those days are long gone.

Tons of much much smaller distros charge less and provide exemplary (sp?) service with regularity. It's shameful that The End no longer does, since I used to consider them the leader.

 

[Erik]

http://shopping.theendrecords.com/s.nl/category.19/it.A/id.12227/.f

rei$$ue

tee hee

 

[Climb Thar Hill]

That sucks, Gugs. Hopefully you get your refund. Fortunately, I've never had any problems with them, I've always received my orders in about 3 days.

 

[lizard]

Maybe I'm just confused but how is this the end's fault?

 

[MadeInNewJersey]

Maybe I'm just confused but how is this the end's fault?

a) they chose this asinine shipping option when they could just have sent the 3 fucking CDs First Class for less than $3, direct to me
b) they addressed the package, which DHL and then the USPS said is "undeliverable as addressed"

but moreso 'a' than 'b'

 

[Erik]

im sure they would have been willing to ship it with an alternate shipping method if you had told them that's what you wanted

just sayin'

 

[MadeInNewJersey]

That's just it, I chose the "free" s/h option, which is listed on their website as Priority Mail in the USA.

http://shopping.theendrecords.com/s.nl/sc.5/category.2002/.f

In other words, THEY ARE GAY AND FUCKING LYING. I'm no longer going to be supporting them, I'm pretty sure.

 

[dorian gray]

interesting. wasnt someone also recently c/o broken jewel cases?

the two times i used them i received my stuff in a relatively short time frame and very nicely packaged. sorry youre having trouble with them. contacting them is the right thing to do. although you might want to try a phone call (which im sure youve thought of, being in sales and all that). good luck

 

[lizard]

I see...

 

[MadeInNewJersey]

interesting. wasnt someone also recently c/o broken jewel cases?

the two times i used them i received my stuff in a relatively short time frame and very nicely packaged. sorry youre having trouble with them. contacting them is the right thing to do. although you might want to try a phone call (which im sure youve thought of, being in sales and all that). good luck

(nothing to do with sales) I email them first and give them 1-2 days (this being the weekend and all) to research and get back to me. I will call by Tuesday if this isn't resolved.

 

[MadeInNewJersey]

I see...

Do you? I sense that you still don't think it's The End's fault.

 

[lizard]

I see...I really do.

 

[MadeInNewJersey]

lol, ok, I just wasn't sure if you were heading down gov't rant lane

 

[dorian gray]

i meant sales as in: experience dealing with people.

 

[jimbobhickville]

I get my orders from them in 2 days. But I'm only an hour's drive away, so that's no surprise. They're really good about refunds, though, so you'll get your money back. A cd I ordered from them back when they were still in CA never arrived, and they sent a replacement, no questions asked.

 

[Ellestin]

Gugs' turnover is fueled by hatred and misanthropy. He doesn't deal with people, he subdues them.

 

[MadeInNewJersey]

I get my orders from them in 2 days. But I'm only an hour's drive away, so that's no surprise. They're really good about refunds, though, so you'll get your money back. A cd I ordered from them back when they were still in CA never arrived, and they sent a replacement, no questions asked.

I hope so. I'm mostly just irritated at a seemingly unnecessary means of shipping.