I was about to place an order with TER tonight until I noticed several orders from the past 6 months that are still "Pending fulfillment (backorder)".
I sent them an email saying asking why they have not been fulfilled after this long (one is literally from june, the latest being december) and that if they're not going to be fulfilled within the next week then just refund me the fucking money (adds up to about 150 bucks).
I used to love TER, but anymore its fucking ridiculous. Anything they do actually ship takes about 3 weeks to show up, every 5th CD I seem to order mysteriously ends up, after being listed in stock,on back order with no option to cancel the order in the case this happens without having to whine bitch and complain, and half my CD's show up with cracks in the fucking cases these days.
No longer do they send some cool promo posters and the like when you order a few CD's, instead you seem to get TER stickers out the ass.
They've gone from great distro to just plain awful in the matter of about a year.
Fuck TER. FUCK TER IN THE ASS. I hope all their shitty new band signings fail miserably and just return to the nice humble distro and small label they were, actually giving a shit about the customers whom ordered a few hundred CD's from them.
Edit:
I will admit though, I feel kinda shitty just turning away from a label/distro that I've used since I bought Light of Day, Day of Darkness in 2001... and have consistently ordered from over the years. But at this point I'm just tired of it.