Now, the PR team has a lot to answer for, however.
As far as I can tell Symphpny X has no PR team. A single person posting stuff occasionally on their facebook or here on the forum doesn't really count. And please don't take this the wrong way because I REALLY appreciate all the hard work Jax puts into Symphony X, but I feel the problem is with the band members themselves more than anything to do with the people working with them.
eyeballkid said:
Eh, I don't think that's true. Smaller bands, maybe. Egomaniacs like Dave Mustaine and Mike Portnoy, maybe, but I'd say most bands stay quite far away from fan forums.
I don't see what's so difficult in putting an hour or even 30 minutes a day to interact with fans or have some type of online presence.
The most recent examples of this is Matt Barlow opened up a facebook account and he takes the time to make a post a day or even reply to some comments every now and again. He even has a youtube account where he posts old nuggets of information about Iced Earth and other types of videos.
Another recent example is with the band Intervals. The guitarist/brainchild of the band, Aaron Marshall, replies to people on facebook, posts, and even has an ask.fm page where you can and ask him a question and he will reply to it.
Another great example of a band that is in similar size and popularity as Symphony X is Seventh Wonder. The bassist of the band, Andreas Blomqvist, frequently posts and replies to posts on their forum right here on Ultimate Metal.
And dude, it's not even new, small, or indie bands that do this. William Shatner is a regular on the social media website reddit. He frequently comments on the r/startrek subreddit and people love it.
http://www.reddit.com/user/williamshatner
I can go on and on with tons more examples. Interacting with fans on social networks is easy, free and extremely crucial with smaller bands. Of course it takes time, but setting aside a few minutes at least every day can have a really positive impact with your fans.