Steven Slate Drums EX - Serial already in use?

[setyouranchor]

I recieved Steven Slate Drums EX today and when i went to register using Service Center but it said the serial I entered is already in use on another account :S

I dont have another account and this is my first SSD purchase. I ordered the product from a registered seller (studioxchange)

I've emailed NI but I havnt heared anything back yet

Anyone else had this problem?

 

[narcossintese]

If the problem is the library and not kontakt, I think you should email steven slate drum support instead of NI.

 

[Josh Burgess]

they've been having that problem often lately. email slate support.

 

[setyouranchor]

Ok thanks guys. Ill get on it.

I've had a look the slate site but can't seem to find the contact email. Contact takes me to the forums etc

 

[ahjteam]

support@stevenslatedrums.com

 

[arvoitus]

support@stevenslatedrums.com

 

[setyouranchor]

Thanks ahjteam. I'm either blind or a retard

I've sent them an email explaining the problem but I've heard the customer support for slate isn't always the best. Hopefully get it sorted asap

 

[ahjteam]

but I've heard the customer support for slate isn't always the best.

I could disagree with this allegation. a lot.

 

[setyouranchor]

I've never had any experience with them personally its just other forums/threads have said they have.

Good to know they're not though was worried I'd be waiting days for a reply haha

 

[Slate]

our support for all Slate Products is
www.slatedigital.com/support

Alex

 

[setyouranchor]

our support for all Slate Products is
www.slatedigital.com/support

Alex

its cool now I emailed someone and they've spoken to me and its being processed! Waiting to get a new serial now

Thanks Alex