So a guy at work got promoted to a "junior manager" position on my team to replace someone, and what they essentially do is just help the rest of us with any problems/questions that come up throughout the day and take escalations from customers who want to speak with a manager.
The only problem here is this guy has only been here 3-4 months longer than I have. Undoubtedly he knows more than I do, but everyone else in this position has been here for 3+ years and really knows their shit. And when I go to my manager or the other junior manager this guy always cuts me off at the pass and wants to help me with my problem, but I'm intentionally trying to bypass him because I know chances are he won't know the answer and I don't want to keep the customer on hold while he fumbles around for the answer and just goes right to the manager like I was going to in the first place.
The shitty thing about it is that he really is a good guy, I like him quite a bit, and he is certainly trying. But sheesh, he's dragging my stats down and annoying me to boot because 80% of the time he ends up playing Mr. Middleman.