holy fucking hell. xbox live customer support agents are all fucking idiots. Okay, ask me the information relevant to my account to prove I am the account holder, ask me what I need, do what I need you to do, and shut the fuck up.
I just wanted to fucking turn off auto-renewal so that I can start to buy the subscription cards (for the reason that I want to start to better control my finances) and this lady is like "Can I interest you in a year long subscription instead?" "Why do you want to turn this off?" "Are you sure you want to do this?"
Yes you stupid Indian bitch, don't question me. Do what I asked you to. I don't need to spend 20 minutes getting you to do something that takes fucking 2 minutes to do.