The Whining and Bitching Thread

[PrincessHades]

I actually doubt the "diagnosis". Fuck psychology. I have been fine for the past 16 fucking years.

I'm really still worried about losing interest in music though. And I'm not just talking about metal. I love various forms of music (metal, ambient, folk, progressive rock, punk), and my life centers around it. Lately, I feel as if I don't really connect with the music as strongly as I used to.

Apparently SRS BSNS means "serious businesses". Yes, I take music extremely seriously. I feel that pop, rap, and dubstep do way too much in the way of making light of what could be art, and that's why I don't listen to them. I gravitate towards more serious music, but I can listen to some more fun stuff on occasion.

 

[CiG]

Define "fine" because literally every post you have ever made is evidence against your claim.

 

[no country for old wainds]

do you ever say anything that doesn't immediately identify you as an angsty pretentious teenager

 

[The Butt]

I made a payment on my internet bill over a week ago, and it still isn't reflected on my balance. I'm not paying late fees because they're behind. I'm pissed.

 

[The Ozzman]

I made a payment on my internet bill over a week ago, and it still isn't reflected on my balance. I'm not paying late fees because they're behind. I'm pissed.

You'll be alright. Just don't yell at them ;-)

 

[Jimmy... Dead.]

and say "this is unacceptable" a lot

 

[The Ozzman]

and say "this is unacceptable" a lot

That doesn't work because, as someone who has done the answering phones job for a minute, we know it's unacceptable but can do nothing about it. For some reason, people don't understand this and still yell because they are entitled cunts.

 

[Jimmy... Dead.]

What if I say it really nice and tell you I feel like you guys are screwing me over. Do I get any points?

 

[The Ozzman]

Probably not. I'm really glad I don't do that job anymore, but at least I was busy all the time. Right now I'm bored as shit.

 

[Carpe Mortem]

^word. I used work a call center for bcbs and the day flew by. I was also accused of masturbating to the thought of someone's son dying because their plan didn't cover his chemo though. You get your ups and downs with anonymous customer service.

 

[Jimmy... Dead.]

wait, i'm high so.. you were accused of what?

 

[The Butt]

That doesn't work because, as someone who has done the answering phones job for a minute, we know it's unacceptable but can do nothing about it. For some reason, people don't understand this and still yell because they are entitled cunts.

I didn't yell (I wasn't even really rude, you could say I was polite given the circumstances), but I did tell them that I'm flat-out not paying any late fees for their fuck-up. And that if my bill doesn't change to reflect my payment from over a week ago (its only supposed to take 3 - 5 days to process, not 8+), I'm not making any more payments at all.

They may not be the ones responsible for the fuck-up, but they represent the company providing the (subpar) service, and should be prepared for irate customers when they get hired. *shrug* Can't handle it? Don't work at a call center imo.

 

[The Ozzman]

They may not be the ones responsible for the fuck-up, but they represent the company providing the (subpar) service, and should be prepared for irate customers when they get hired. *shrug* Can't handle it? Don't work at a call center imo.

There's irate and then there's super fucking angry. Irate is acceptable, super fucking angry over stupid shit is not. They do represent the company, but they also aren't capable of snapping their fucking fingers and solving your problem.

 

[EternalMetal]

That doesn't work because, as someone who has done the answering phones job for a minute, we know it's unacceptable but can do nothing about it. For some reason, people don't understand this and still yell because they are entitled cunts.

Yelling over the phone is stupid, so im definitely not going to condone that, but im also not going to bend over and take it in the ass just because mr. manager cant handle the call volume and hires someone who cant do shit about problems to deal with it. When I call up about a legitimate problem about a service that I pay for, im pretty sure that im entitled to get the problem solved (because I pay for it). If the company that hired you makes you answer calls that you cant do anything about, then your job is to be a diversion for the company to be able to rape its customers. Be prepared for war or quit. I imagine that you do get a lot of assholes without a legitimate gripe calling you to cry the blues, but if your job is so pointless that you cant even help out people with legit complaints, expect to get constantly harassed. I think people that answer calls and get harangued for a living should fight back to the company that they work for so that customer service can be improved (or go on a strike if they get no response). Shit like this shouldnt have to be tolerated.

I have had many problems with my internet over the years, and ive been lied to, diverted to the point where I dont have the time anymore to solve the problem, overcharged for bullshit, etc all because the company that serves me is the only rural high speed internet provider around. This company should burn in hell but is still functioning because of their inherent monopoly on such services. Fuck anyone who supports shitty customer service just because you sympathize with people who were innocently hired to do the devil's work.

 

[Dak]

To play devils advocate, and as someone who worked in a call center for a year, many problems people call in about are ID10T errors - and I wasn't even in a technology related area.

 

[EternalMetal]

To play devils advocate, and as someone who worked in a call center for a year, many problems people call in about are ID10T errors - and I wasn't even in a technology related area.

Yea, I covered that:

I imagine that you do get a lot of assholes without a legitimate gripe calling you to cry the blues, but if your job is so pointless that you cant even help out people with legit complaints, expect to get constantly harassed.

My point still stands. Did you find that overall you were providing a service, or were you largely just a complaint department?

 

[Dak]

I worked at a bank call center prior to easy web access, so most things were just balance checks and payments. We occasionally received complaints but rarely one that was both legitimate and something I couldn't deal with.

 

[The Butt]

What EternalMetal said. If I'm paying for a service, you're damn right I'm entitled to the best customer service. I can see not outright unloading, but being kind of rude on the phone is to be expected, especially when:
A) the problem is something that really should have been dealt with
B) the guy handling your problem is a dumbass.

The whole "be nice to them they can't help it" mentality is gay as fuck.

 

[Lunella]

Contracts.
There's this feeling I get that makes me want to play cannibal corpse really loud down peoples ears that try to sell me contracts.
Like, no, I don't want to be legally fucking bound to a contract for 2 years just for a phone thanks. Sod off.

 

[Draehl]

What EternalMetal said. If I'm paying for a service, you're damn right I'm entitled to the best customer service. I can see not outright unloading, but being kind of rude on the phone is to be expected, especially when:
A) the problem is something that really should have been dealt with
B) the guy handling your problem is a dumbass.

The whole "be nice to them they can't help it" mentality is gay as fuck.

Just over 5 years in a brokerage call center. People who throw a bitch fit, especially before at least giving you a legit chance to fix their problem will get helped just enough to get them off the phone. Their problem will likely persist. Why? I'm not an ass, but when you put me (already in a generally stressful job) in an even more stressful situation of both trying to manage your caustic personality AND trying to fix the problem you won't get nearly as much clarity of thought from me by putting me on the spot with your angry or rude demands. Also you won't get near the same level of effort as I just want to end the conversation and move on to helping a more amicable customer on the next call.

Don't get me wrong: letting the phone rep push you around is just as bad of a situation as some of them will just blow you off "oh, um that's a glitch that should resolve itself in 2 days, etc." so they can go back to playing Angry Birds, but in general you'll get the best results being clear with what the problem is, firm with your expectations, but still ultimately friendly and willing to work with the person.