Just received an email that said that The End are discontinuing their use of DHL....
Excerpt:
"There have been some issues as of late regarding unshipped domestic orders through DHL. The tracking numbers have been coming up as unshipped even though we have had our regular mail pickups come and get the packages. After much investigation and dealing with poor customer service from DHLs end, we finally got to the bottom of as to why the tracking numbers were dead even though we had sent the packages out. Basically, DHL took the domestic mail shipments to their international mail sorting hub, and rather than contact us about the mix up, theyve apparently just ignored the problem as well as our constant efforts to try and get in touch with them about the missing shipments. We have finally managed to get a hold of our shipping account representative to have this error on their part corrected and hopefully it will be done rapidly and the package will be re-shipped to the correct mail sorting hub.
We apologize greatly for the delay of the shipments and appreciate all of your patience and understanding throughout this as many of you have been emailing about this problem. We had decided to give DHL another shot so we could continue to provide our customers with rapid service, and still provide free domestic shipping, on top of adding tracking to the services. But as it looks now, DHL has once again proved to be unreliable for us and we will discontinue use of their services. We hope you as our valued customers understand that we were just as confused as you as to these problems with such a high volume of missing shipments and have been scrambling to get this all resolved, it just took some time for the shipment carrier to pull their heads out and fess up to their mistake. Again, we are sorry for the delays as the circumstances were beyond our control.
The shipments should be on their way to the correct sorting hub by now, but DHL have brushed us off before by telling us they have corrected the problem, so please be sure to let us know if you have not received your package by 11/14. Cheers!
Regards,
Jacob"