Eligos
Problem Yet to be Solved
I do pretty much the same thing Mike does. The company I work for is a ticket outsourcing company. We handle customer service and inbound (sometimes outbound) sales calls for performing arts company and sports teams around the country.
Not to be a total bigot here but I have to say this: black people in the Cleveland, Ohio area are the WORST people to talk to on the phone.
When I was working for Verizon, I always found the black folks in Alabama to be obnoxious and rude, on top of the whole free stuff thing, which seems to be a fairly well-grounded stereotype.
But white trash from Alabama was the same way, it didn't help that we were selling cheap cell phone service.