The Whining and Bitching Thread
- Thread starter waif
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The Ozzman
Melted by feels
That doesn't work because, as someone who has done the answering phones job for a minute, we know it's unacceptable but can do nothing about it. For some reason, people don't understand this and still yell because they are entitled cunts.
Jimmy... Dead.
contemplative curmudgeon
What if I say it really nice and tell you I feel like you guys are screwing me over. Do I get any points?
The Ozzman
Melted by feels
Probably not. I'm really glad I don't do that job anymore, but at least I was busy all the time. Right now I'm bored as shit.
Carpe Mortem
Benevolently Batshit
- Aug 21, 2013
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Jimmy... Dead.
contemplative curmudgeon
I didn't yell (I wasn't even really rude, you could say I was polite given the circumstances), but I did tell them that I'm flat-out not paying any late fees for their fuck-up. And that if my bill doesn't change to reflect my payment from over a week ago (its only supposed to take 3 - 5 days to process, not 8+), I'm not making any more payments at all.
They may not be the ones responsible for the fuck-up, but they represent the company providing the (subpar) service, and should be prepared for irate customers when they get hired. *shrug* Can't handle it? Don't work at a call center imo.
The Ozzman
Melted by feels
There's irate and then there's super fucking angry. Irate is acceptable, super fucking angry over stupid shit is not. They do represent the company, but they also aren't capable of snapping their fucking fingers and solving your problem.
EternalMetal
Active Member
- Mar 31, 2004
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Yelling over the phone is stupid, so im definitely not going to condone that, but im also not going to bend over and take it in the ass just because mr. manager cant handle the call volume and hires someone who cant do shit about problems to deal with it. When I call up about a legitimate problem about a service that I pay for, im pretty sure that im entitled to get the problem solved (because I pay for it). If the company that hired you makes you answer calls that you cant do anything about, then your job is to be a diversion for the company to be able to rape its customers. Be prepared for war or quit. I imagine that you do get a lot of assholes without a legitimate gripe calling you to cry the blues, but if your job is so pointless that you cant even help out people with legit complaints, expect to get constantly harassed. I think people that answer calls and get harangued for a living should fight back to the company that they work for so that customer service can be improved (or go on a strike if they get no response). Shit like this shouldnt have to be tolerated.
I have had many problems with my internet over the years, and ive been lied to, diverted to the point where I dont have the time anymore to solve the problem, overcharged for bullshit, etc all because the company that serves me is the only rural high speed internet provider around. This company should burn in hell but is still functioning because of their inherent monopoly on such services. Fuck anyone who supports shitty customer service just because you sympathize with people who were innocently hired to do the devil's work.
Dak
mentat
To play devils advocate, and as someone who worked in a call center for a year, many problems people call in about are ID10T errors - and I wasn't even in a technology related area.
EternalMetal
Active Member
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Yea, I covered that:
My point still stands. Did you find that overall you were providing a service, or were you largely just a complaint department?
Dak
mentat
I worked at a bank call center prior to easy web access, so most things were just balance checks and payments. We occasionally received complaints but rarely one that was both legitimate and something I couldn't deal with.
What EternalMetal said. If I'm paying for a service, you're damn right I'm entitled to the best customer service. I can see not outright unloading, but being kind of rude on the phone is to be expected, especially when:
A) the problem is something that really should have been dealt with
B) the guy handling your problem is a dumbass.
The whole "be nice to them they can't help it" mentality is gay as fuck.
A) the problem is something that really should have been dealt with
B) the guy handling your problem is a dumbass.
The whole "be nice to them they can't help it" mentality is gay as fuck.
Lunella
☽❤☪
Draehl
Lurker
Just over 5 years in a brokerage call center. People who throw a bitch fit, especially before at least giving you a legit chance to fix their problem will get helped just enough to get them off the phone. Their problem will likely persist. Why? I'm not an ass, but when you put me (already in a generally stressful job) in an even more stressful situation of both trying to manage your caustic personality AND trying to fix the problem you won't get nearly as much clarity of thought from me by putting me on the spot with your angry or rude demands. Also you won't get near the same level of effort as I just want to end the conversation and move on to helping a more amicable customer on the next call.
Don't get me wrong: letting the phone rep push you around is just as bad of a situation as some of them will just blow you off "oh, um that's a glitch that should resolve itself in 2 days, etc." so they can go back to playing Angry Birds, but in general you'll get the best results being clear with what the problem is, firm with your expectations, but still ultimately friendly and willing to work with the person.
EternalMetal
Active Member
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This sounds alright to me. I dont immediately read the riot act to the other dude on the other side of the phone; actually im going to give him a legitimate chance to solve my problem since psychologically I realize that being mean from the get-go gets me absolutely nowhere. But once I realize that I am being diverted or ignored, my words will begin to drip with acid and I will start being more assertive. I want my problem solved after all, even if it means giving someone a hard time. Then again, I do realize that people will be less willing to try to help you out if you treat them like shit, so I try to remain civil as long as they remain compliant. From what you say, I probably wouldnt give you a hard time, but if you were to give me the 'I am just a lowly call answerer and cant fix your problem' type of excuse, I probably wont give you the type of pleasant response you would want. I honestly dont care if your company sucks and doesnt give you enough freedom to fix relevant issues of the customer, if I am paying for a service of any kind I should be able to get any sort of issue that is reasonably solvable fixed. Employees of such a service should probably be forced to quit due to overly negative feedback. If you are working for such a company that actually resolves issues (im not going to be so cynical that I believe all customer service lines are bullshit), then great, I will probably be a nice call.
RedStorm
Death has come
On family vacation, nephew went seized several times. Been wanting to get a drag of something but I left my vape at home and don't smoke cigarettes anymore. I'm gonna try and smoke green tea. This fucking sucks
CiG
Sand-Boondy Assassin
